Inside Sales Strategic Account Manager - 010 - Telesales

Neutron Industries; Mayfield Heights (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Neutron Industries in Mayfield Heights, OH is seeking an accountable inside sales professional to manage assigned customer accounts and drive growth. The role emphasizes reactivating dormant clients, identifying new business, and delivering clear pricing and product information via phone and email.

You will maintain CRM records, coordinate orders for on-time shipping, and promote new products across existing accounts while collaborating with Field Sales to achieve territory goals and provide

Qualifications

• College degree preferred or equivalent professional experience.
• 1–3 years of inside or phone-based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems.
• Competency in Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written business communication skills.
• Ability to quickly learn product offerings and effectively communicate value to customers.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Execute assigned sales campaigns and activities from the Galley Management System.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

Skills

Inside sales

Phone sales

Communication skills

CRM experience

Education

College degree preferred

Tools

SAP

Siebel

Microsoft Office

Job description

POSITION RESPONSIBILITIES:

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

POSITION REQUIRMENETS:

• College degree preferred; equivalent professional experience accepted
• 1–3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers