Inside Sales Specialist - Steel & Service Solutions

Norfolk Iron & Metal; Emporia (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Norfolk Iron & Metal is seeking an Inside Sales Representative to support profitable growth within the steel service industry. You will build and maintain relationships with customers, understand carbon and non-ferrous product lines, and coordinate with warehouse and sales teams to ensure timely deliveries.

The role requires strong communication, problem-solving, and product knowledge, with an emphasis on providing exceptional service and value in a fast-paced environment.

Qualifications

• Must have a high school diploma or GED; college preferred but not required.
• 3–5 years of experience in Sales or Customer Service in related field.
• 2+ years in sales of flat roll metal products or metal fabrication.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Support profitable sales growth and maintain strong customer relationships.
• Coordinate follow-ups to ensure timely and accurate deliveries.
• Resolve customer problems and coordinate with warehouse and sales to ensure delivery.
• Explain pricing structures, material costs, processing charges, and delivery factors.
• Promote and educate customers on the company’s online customer portal to drive adoption.

Skills

Organize work

Professionalism

Concentration under pressure

Computer proficiency

Education

HS diploma or GED

College optional

Sales/CS experience 3–5 yrs

Metal sales 2+ yrs

Job description

Norfolk Iron & Metal is seeking an Inside Sales Representative to support profitable growth within the steel service industry. You will build and maintain relationships with customers, understand carbon and non-ferrous product lines, and coordinate with warehouse and sales teams to ensure timely deliveries.

The role requires strong communication, problem-solving, and product knowledge, with an emphasis on providing exceptional service and value in a fast-paced environment.