Inside Sales Specialist – Quotes, Orders & Service

WireCrafters LLC.; Louisville (KY); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

401(k)

401(k) Matching

Paid Time Off

Zusammenfassung

WireCrafters LLC is seeking a motivated Inside Sales Representative to support our national dealer network, OEM customers, and regional sales team. This onsite role focuses on delivering outstanding customer service, preparing accurate quotations, processing orders, and maintaining customer records.

The ideal candidate excels in communication, organization, and problem-solving within a fast-paced, team-driven environment.

Qualifikationen

• Strong customer service skills with a professional, positive, and solutions-oriented attitude.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Basic math skills with the ability to accurately calculate quantities, pricing, and discounts.
• Proficiency with computers and common business applications, including Microsoft Excel, Microsoft Word and email.
• Ability to learn new products, software systems, and company processes.
• Willingness to work collaboratively with internal teams and outside sales representatives.

Aufgaben

• Serve as a primary point of contact for customers, distributors, and regional sales representatives via phone and email.
• Respond promptly and professionally to customer inquiries regarding products, pricing, availability, lead times, and order status.
• Build and maintain strong relationships with customers and dealer partners through responsive communication and reliable follow-through.
• Support the outside sales team with customer requests, product information, quotations, and order-related questions.
• Identify opportunities to recommend additional products or solutions that meet customer needs.
• Prepare, review, and revise customer quotations using company quoting systems and established pricing guidelines.
• Review incoming requests for accuracy and completeness, obtaining additional information when necessary.
• Enter and process customer orders accurately and efficiently through the company's ERP system.
• Verify product selections, quantities, pricing, shipping information, and other order details.
• Communicate quotation updates, order changes, and delivery expectations to customers and internal departments.
• Follow up on outstanding quotations and customer inquiries to support sales opportunities.
• Work closely with regional sales representatives, engineering, production, and other internal departments to meet customer needs.
• Coordinate with engineering or other technical resources when specialized product knowledge or custom application assistance is required.
• Assist in resolving customer concerns, order discrepancies, and other issues in a timely and professional manner.
• Maintain accurate customer records, quotation information, and order documentation.
• Develop and maintain a working knowledge of WireCrafters' products, applications, and sales processes.
• Contribute to departmental goals for responsiveness, quotation turnaround, order accuracy, and customer satisfaction.

Ausbildung

High school diploma or GED

Associate degree or higher in business, sales, marketing, or a related field

Tools

ERP systems

Quoting software

CRM systems

Microsoft Excel

Microsoft Word

Jobbeschreibung

WireCrafters LLC is seeking a motivated Inside Sales Representative to support our national dealer network, OEM customers, and regional sales team. This onsite role focuses on delivering outstanding customer service, preparing accurate quotations, processing orders, and maintaining customer records.

The ideal candidate excels in communication, organization, and problem-solving within a fast-paced, team-driven environment.