Inside Sales Specialist

Advance Plumbing and Heating Supply Company; Detroit (MI); On-site; USD 44,000 - 55,000; Full time

Job summary

Advance Plumbing & Heating Supply Company in Detroit is seeking an Inside Sales Specialist to prepare accurate bids, quotes and product solutions for contractors and customers. You will combine strong product knowledge with responsive follow-through and close coordination with customers, vendors and branch teammates.

In this role you will back up the sales counter during peak times, assist walk-in customers, and help ensure a seamless customer experience from order entry through delivery and

Qualifications

• High School Diploma or GED equivalent.
• Two or more years of relevant experience preferred.
• Ability to read and interpret customer requests, product specifications, and bid documents with a high level of accuracy.

Responsibilities

• Prepare accurate bids, quotes, and proposals based on customer specifications, plans, and product requirements.
• Review bid documents and product information to identify scope, availability, lead times, pricing, and potential alternatives.
• Follow up on open quotes and bids, document customer feedback, and support conversion of opportunities into profitable orders.
• Develop and maintain relationships with customers, vendors, and manufacturer representatives while providing responsive service.
• Coordinate with purchasing, warehouse, delivery, counter, and other branch personnel from order entry through delivery and follow-up.
• Provide backup counter coverage by assisting walk-in customers, processing sales and payments, answering phones, and helping with order pickup.
• Provide ongoing support to the Outside Sales Team.

Skills

Communication

Problem-solving

Organization

Time management

Customer service

ERP software

Microsoft Office

POS systems

Product knowledge

Education

High School Diploma or GED

Tools

ERP software

Database tools

Microsoft Office

POS systems

Job description

Description

About Us:

Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in 1920. The company's original location was at 2984 Grand River Ave. in Detroit, across from the Motor City Casino. On October 31st, 2016 we moved to our new location at 150 Parsons St. in Midtown Detroit. The new state-of-the-art location features the City of Detroit's first ever Decorative Plumbing Showroom which opened in winter of 2018.

In 1990, with a solid reputation for excellence and an expanding market, Advance opened a second location in Walled Lake, Michigan which features a state-of-the-art 5,000-square foot decorative plumbing showroom and an outstanding plumbing & heating parts counter.

What You'll Do:

The Inside Sales Specialist is an elevated sales support role focused on preparing accurate bids, quotes, and product solutions for contractors and other customers. This position combines strong product knowledge, responsive follow-through, and close coordination with customers, vendors, and branch team members. The Inside Sales Specialist also serves as a trusted backup at the sales counter to help maintain a seamless customer experience during busy periods and team absences.

Some Duties May Include:

• Prepare accurate, timely bids, quotes, and proposals based on customer specifications, plans, and product requirements
• Review bid documents and product information to identify scope, availability, lead times, pricing, and potential alternatives
• Follow up on open quotes and bids, document customer feedback, and support conversion of opportunities into profitable orders
• Develop and maintain relationships with customers, vendors, and manufacturer representatives while providing responsive service
• Coordinate with purchasing, warehouse, delivery, counter, and other branch personnel from order entry through delivery and follow-up
• Recommend suitable alternatives and complementary products that meet customer needs and support profitable sales
• Maintain accurate customer, pricing, quote, and order information in the company ERP and related systems
• Continually strengthen sales skills and product knowledge across pipes, valves, fittings, plumbing, heating, and related products
• Provide backup counter coverage by assisting walk-in customers, processing sales and payments, answering phones, and helping with order pickup
• Provide ongoing support to the Outside Sales Team

What You Need to Get the Job Done:

• Ability to read and interpret customer requests, product specifications, and bid documents with a high level of accuracy
• Strong problem-solving, organizational, time-management, and follow-through skills
• Ability to manage multiple priorities and deadlines in a fast-paced, customer-focused environment
• Confidence communicating with contractors, customers, vendors, and internal team members by phone, email, and in person
• Working knowledge of Microsoft Office, point-of-sale systems, ERP software, and database tools
• Ability to lift up to 50 pounds when supporting counter operations and customer pickups
• Ability to call on existing customers as a touch point while providing product knowledge and build value with the customer/contractor

What Will Make Us Really Love You:

• A self-motivated, positive team player who takes ownership of details and follows commitments through to completion
• A consultative sales approach that identifies customer needs and provides practical, profitable solutions
• The ability to build trusting relationships with customers and vendors while sharing product knowledge clearly
• Experience with plumbing, HVAC, pipes, valves, fittings, or other relevant mechanical products
• Experience using CloudSuite Distribution or a comparable distribution ERP system

You'll Love About Us:

• A family-oriented business is kind of our tradition - for 106 years and counting!
• We are Rebuilding Detroit, both through the physical buildings and the people who call it home. Regardless of your position, we hope that more people can find meaningful careers in Detroit's construction industries.
• Come grow with us! Have the ability to learn skills or knowledge from educational and learning opportunities.

Requirements:

• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.
• High School Diploma or GED equivalent.
• Two or more years of relevant experience preferred.