Inside Sales Specialist: Contractor Solutions & Growth

Advance-Plumbing-; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Advance Plumbing & Heating Supply Company in Detroit is seeking an Inside Sales Specialist to prepare accurate bids, quotes, and product solutions for contractors and other customers, coordinating with vendors and branch teams to ensure timely deliveries.

The role also supports the sales counter during peak periods and helps convert opportunities into profitable orders while maintaining detailed customer, pricing, quote, and order records in the ERP system.

Qualifications

• Ability to read and interpret customer requests, product specifications, and bid documents with a high level of accuracy.
• Strong problem-solving, organizational, time-management, and follow-through skills.
• Ability to manage multiple priorities and deadlines in a fast-paced, customer-focused environment.
• Confidence communicating with contractors, customers, vendors, and internal team members by phone, email, and in person.

Responsibilities

• Prepare accurate, timely bids, quotes, and proposals based on customer specifications, plans, and product requirements.
• Review bid documents and product information to identify scope, availability, lead times, pricing, and potential alternatives.
• Follow up on open quotes and bids, document customer feedback, and support conversion of opportunities into profitable orders.
• Develop and maintain relationships with customers, vendors, and manufacturer representatives while providing responsive service.
• Coordinate with purchasing, warehouse, delivery, counter, and other branch personnel from order entry through delivery and follow-up.
• Recommend suitable alternatives and complementary products that meet customer needs and support profitable sales.
• Maintain accurate customer, pricing, quote, and order information in the company ERP and related systems.
• Continually strengthen sales skills and product knowledge across pipes, valves, fittings, plumbing, heating, and related products.
• Provide backup counter coverage by assisting walk-in customers, processing sales and payments, answering phones, and helping with order pickup.
• Provide ongoing support to the Outside Sales Team.

Skills

Problem-solving

Time management

Organizational skills

Communication

Tools

ERP software

Microsoft Office

POS systems

Database tools

CloudSuite Distribution

Job description

Advance Plumbing & Heating Supply Company in Detroit is seeking an Inside Sales Specialist to prepare accurate bids, quotes, and product solutions for contractors and other customers, coordinating with vendors and branch teams to ensure timely deliveries.

The role also supports the sales counter during peak periods and helps convert opportunities into profitable orders while maintaining detailed customer, pricing, quote, and order records in the ERP system.