Inside Sales Specialist — Home Improvement (Inbound)

Renewal by Andersen; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSAs and FSAs available

Employer HSA contribution

401(k) with 4% company match

Paid time off & holidays

Life insurance

Long-term disability

Training & career growth

Job summary

Renewal by Andersen of Oregon is seeking Inside Sales Center Representatives to join our Portland-area team. You will handle inbound and outbound calls, schedule consultations for our sales team, and ensure a smooth homeowner experience within a fast-paced office setting.

The role includes structured training, ongoing coaching, and opportunities for career growth. Benefits include medical, dental, vision, 401(k) with company match, and paid time off.

Qualifications

• 1 year minimum in customer service, call center, or sales.
• Fluent in English with professional verbal communication and phone etiquette.
• Bilingual Spanish skills are a strong plus.

Responsibilities

• Customer Engagement: Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust.
• Appointment Scheduling: Make outbound calls to warm leads from internal databases (no cold calling) and schedule consultations for the sales team.
• Customer Experience: Guide homeowners through the scheduling process while providing a professional and welcoming experience on every call.
• Record Management: Maintain accurate and up-to-date customer interactions in the CRM system.
• Team Collaboration: Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff.
• Additional Duties: Assist with special projects and tasks as assigned by leadership.

Skills

Customer service

Call center

Sales experience

Bilingual Spanish (a plus)

Job description

Renewal by Andersen of Oregon is seeking Inside Sales Center Representatives to join our Portland-area team. You will handle inbound and outbound calls, schedule consultations for our sales team, and ensure a smooth homeowner experience within a fast-paced office setting.

The role includes structured training, ongoing coaching, and opportunities for career growth. Benefits include medical, dental, vision, 401(k) with company match, and paid time off.