Call Center Representative

Renewal by Andersen - Tiffee Companies; Portland (OR); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Health, Dental, and Vision Insurance

Paid Time Off & Holidays

Career Growth Opportunities

Job summary

A window replacement company in Portland is seeking Inside Sales Center Representatives. In this role, you will engage with homeowners, manage calls, schedule appointments, and maintain customer records. Ideal candidates have customer service experience and effective communication skills. Full-time and part-time shifts are available, with a pay rate up to $21/hr plus bonuses. Join a supportive team dedicated to quality service and employee development.

Qualifications

• Minimum of 1 year in customer service, call center, or sales preferred.
• Strong willingness to learn.
• Reliable transportation to and from the Portland office.

Responsibilities

• Serve as the first point of contact for homeowners via inbound calls.
• Schedule consultations for our sales team from warm leads.
• Maintain accurate customer interactions in the CRM system.
• Coordinate with the sales team for smooth customer handoff.
• Assist with special projects and tasks as assigned.

Skills

Fluent in English

Customer service experience

Basic computer skills

Verbal communication

Organizational skills

Job description

Overview

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacturer in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. At Renewal by Andersen we exceed our product superiority goal by having every product installed by employee installers. We use no sub-contractors in our product installation and provide the best labor warranty on the market. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

At Renewal by Andersen of Oregon, we are committed to creating exceptional experiences for homeowners while delivering premium window and door replacement solutions. We are currently seeking enthusiastic and goal-driven Inside Sales Center (ISC) Representatives to join our expanding Portland-based team. This position is perfect for individuals who enjoy engaging with customers, contributing to a collaborative team environment, and earning great bonuses while doing it. As an ISC Representative, you will be responsible for managing inbound and outbound calls, scheduling appointments, and ensuring a seamless experience for homeowners. This is a fantastic opportunity to grow your career within a well-established and supportive organization.

Benefits

• Competitive Pay: Hourly rate up to $21/hr, plus performance-based bonus opportunities.
• Flexible Scheduling: Full-time and part-time shifts available to fit your needs.
• Comprehensive Benefits Package: Full-time employees are eligible for health, dental, and vision insurance.
• Paid Time Off & Holidays: PTO and 6 paid holidays offered to full-time employees.
• Career Growth: Opportunities for advancement within the company.
• Company Mission: Be part of a nationally recognized brand with a local office committed to quality and integrity.

Responsibilities

• Customer Engagement: Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust.
• Appointment Scheduling: Make outbound calls to warm leads from internal databases (no cold calling) and schedule consultations for our sales team.
• Record Management: Maintain accurate and up-to-date customer interactions in the CRM system.
• Team Collaboration: Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff.
• Additional Duties: Assist with special projects and tasks as assigned by leadership.

Qualifications

• Language: Fluent in English, with clear and effective verbal communication skills. Bilingual is a plus, but not a requirement.
• Experience: Minimum of 1 year in customer service, call center, or sales preferred - or a strong willingness to learn.
• Technical Skills: Basic computer proficiency and the ability to quickly learn internal systems.
• Communication Skills: Professional demeanor and strong verbal communication.
• Organizational Skills: High attention to detail and the ability to multitask in a fast-paced environment.
• Transportation: Reliable transportation to and from our Portland office.

Physical Requirements

• Work Environment: On-site, in a dynamic office/call center setting with moderate noise level.
• Activity: Approximately 90% of time spent sitting at a desk, using a computer and phone.
• Schedule: Must be available to work at least one weekend day (Saturday or Sunday).

$18 - $18 an hour

Join Us

Joining Renewal by Andersen of Oregon's Inside Sales Center means becoming part of a growing and energized team that prioritizes employee development, performance rewards, and customer satisfaction. If you are goal-oriented, service-driven, and thrive in a team-oriented environment, we invite you to apply and grow your career with us today.

Renewal by Andersen Corporation: is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

We are an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at the following address: 2025-01-01-placeholder