Inside Sales Specialist – Heavy Equipment

Interstate-Companies-Inc; Bakerville (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Job summary

I-State Truck Center seeks an Inside Sales Representative to support Railroad and Material Handling sales from our Marshfield, Wisconsin location. You will coordinate orders, prepare quotes, track inventory, and provide exceptional customer service to customers and outside sales reps.

Partner with Outside Sales, customers, vendors to ensure accurate documentation, faster deliveries, and growth of new and used trucks and related equipment.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of sales or related experience.
• Experience utilizing CRM software.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills, including Microsoft Office Suite with an emphasis on Excel.

Responsibilities

• Answer customer inquiries by phone, email, and other communication channels.
• Process customer sales orders accurately and efficiently.
• Make outbound sales calls to existing and prospective customers.
• Support RR and MH sales efforts within assigned territories through customer contact, lead follow-up, and sales support activities.
• Assist key RR and MH accounts and provide support to Outside Sales Representatives as needed.
• Develop strong customer relationships through professional communication and responsive service.
• Recommend additional products, equipment, and services based on customer needs and inventory availability.
• Handle customer inquiries, concerns, and complaints in a prompt and professional manner.
• Track weekly, monthly, and quarterly sales activity and performance metrics.
• Maintain accurate customer records and sales activities within the CRM system.
• Capture and document customer information for future follow-up opportunities.
• Create quotes and sales proposals for the outside sales team.
• Utilize SpecPro to quote and configure new Western Star and Freightliner cab and chassis units for RR and MH customers.
• Enter and process new equipment orders within company systems.
• Create Excel build packets and supports documentation for new equipment builds.
• Prepare and submit all required sales and invoicing documentation, including: Sales agreements; Signed quotations; Delivery requests; Manufacturer Statement of Origin (MSO) requests; Federal Excise Tax (FET) calculations; Invoicing support documentation.
• Track equipment build schedules and communicate lead-time updates.
• Coordinate order status updates with customers, vendors, and internal teams.
• Update Google documents and internal tracking tools with new orders, delivery status, and completed deliveries.
• Ensure sales files and customer documentation are accurate, organized, and complete.

Skills

Sales experience

CRM usage

Communication skills

Organizational skills

Excel

Customer service

Multitasking

Education

High School Diploma

Associate degree (Business, Sales, Marketing)

Tools

CRM software

Job description

I-State Truck Center seeks an Inside Sales Representative to support Railroad and Material Handling sales from our Marshfield, Wisconsin location. You will coordinate orders, prepare quotes, track inventory, and provide exceptional customer service to customers and outside sales reps.

Partner with Outside Sales, customers, vendors to ensure accurate documentation, faster deliveries, and growth of new and used trucks and related equipment.