Inside Sales Specialist: Growth & Impact

Southwire Company; Carrollton (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k with Matching

Health, Life, Dental, Vision Insurance

Paid Time Off & Holidays

Long & Short-Term Disability

Tuition Reimbursement Programs

Advancement & Professional Growth

Job summary

Southwire Company, a leading North American wire and cable producer, seeks an Inside Sales/Customer Support specialist located in the Firehouse area. You will support inbound and outbound sales by applying knowledge of electrical products and customer needs, handling routine transactions, and promoting digital adoption to improve responsiveness and customer satisfaction.

Under moderate supervision, you will reference inventory and contract terms to determine product selections and pricing, enter

Qualifications

• ,Minimum Education Level: High School Diploma.
• Years of Experience: 2-4 years.
• Preferred Education & Experience: Years of Experience: 5-7 Years.

Responsibilities

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.

Skills

Customer relationship management

Negotiation

Order entry

Positivity

Lead generation

Relationship building

Education

High School Diploma

2-4 years experience

Tools

CRM software

ERP systems

Job description

Southwire Company, a leading North American wire and cable producer, seeks an Inside Sales/Customer Support specialist located in the Firehouse area. You will support inbound and outbound sales by applying knowledge of electrical products and customer needs, handling routine transactions, and promoting digital adoption to improve responsiveness and customer satisfaction.

Under moderate supervision, you will reference inventory and contract terms to determine product selections and pricing, enter