Inside Sales Representative

Southwire Company; Carrollton (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k with Matching

Health, Life, Dental, Vision Insurance

Paid Time Off & Holidays

Long & Short-Term Disability

Tuition Reimbursement Programs

Advancement & Professional Growth

Job summary

Southwire Company, a leading North American wire and cable producer, seeks an Inside Sales/Customer Support specialist located in the Firehouse area. You will support inbound and outbound sales by applying knowledge of electrical products and customer needs, handling routine transactions, and promoting digital adoption to improve responsiveness and customer satisfaction.

Under moderate supervision, you will reference inventory and contract terms to determine product selections and pricing, enter

Qualifications

• ,Minimum Education Level: High School Diploma.
• Years of Experience: 2-4 years.
• Preferred Education & Experience: Years of Experience: 5-7 Years.

Responsibilities

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.

Skills

Customer relationship management

Negotiation

Order entry

Positivity

Lead generation

Relationship building

Education

High School Diploma

2-4 years experience

Tools

CRM software

ERP systems

Job description

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A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what’spossible?

Location:Firehouse

Job Summary

Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes. Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals. Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.

Key Responsibilities

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
• Performs other duties as assigned
• Complies with all policies and standards
• Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Required Education & Experience

Minimum Education Level: High School Diploma

Years of Experience: 2-4 years

Preferred Education & Experience

Years of Experience: 5-7 Years

Spans of Control

Does this role Manage Southwire Team Members: No

Travel

Travel: None

Physical Requirements

Moving: 5%

Standing: 5%

Working Conditions

Office

Equipment

Computer/Keyboard

Action Oriented

Balances Stakeholders

Customer Focus

Nimble Learning

Plans and Aligns

Skills

Customer Relationship Management

Negotiation

Order Entry

Positivity

Lead Generation

Relationship Building

Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.