Inside Sales Specialist — Food & Gourmet Accounts

Fortune Fish & Gourmet; Union (NJ); On-site; USD 48,000 - 72,000; Full time

Job summary

Fortune Fish & Gourmet is seeking an Inside Sales Representative to support regional sales teams through customer account management, order processing, and daily coordination. You will be the primary contact for customers, providing pricing, availability, and delivery guidance with care and accuracy.

Reporting to the Inside Sales Director, you will help resolve issues, collaborate with internal teams, and identify sales opportunities. A background in culinary or hospitality is a plus.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of customer service, sales support, or account coordination experience.
• Strong written and verbal communication with high accuracy and attention to detail.
• Comfortable using multiple systems/tools in a fast-paced environment.
• Working knowledge of Excel or similar reporting tools.

Responsibilities

• Support regional sales teams through customer account management, order processing, and daily sales activities.
• Serve as primary customer contact for order-related inquiries, issue resolution, and follow-up.
• Provide accurate product, pricing, availability, and delivery information to customers.
• Recommend products or alternatives based on customer needs, availability, and promotions.
• Enter, review, and manage customer orders with pricing, quantities, and delivery details.
• Maintain customer account information and assist with credits, corrections, and adjustments.
• Coordinate with Purchasing, Operations, and Logistics for timely order fulfillment.
• Assist with lead qualification, reporting, and regional sales initiatives.
• Use Excel and internal systems to support reporting, tracking, and account management.
• Organize and prioritize daily work to manage multiple requests and deadlines.

Skills

Customer service

Sales support

Attention to detail

Excel

Communication

Multitasking

Education

High School diploma

College degree

Tools

CRM systems

Internal systems

Job description

Fortune Fish & Gourmet is seeking an Inside Sales Representative to support regional sales teams through customer account management, order processing, and daily coordination. You will be the primary contact for customers, providing pricing, availability, and delivery guidance with care and accuracy.

Reporting to the Inside Sales Director, you will help resolve issues, collaborate with internal teams, and identify sales opportunities. A background in culinary or hospitality is a plus.