Inside Sales Specialist - Customer Solutions & Fast Quotes

Ferguson; Apex (NC); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

401(k) with company match

Life insurance

Parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson Enterprises in Apex, NC is hiring an Inside Sales Representative to help customers, solve problems, and learn the business from the ground up. You will work with Sales associates to determine products and solutions, and coordinate deliveries to ensure timely, accurate sales orders.

The role requires 1-3 years of sales or customer service experience, with knowledge of industrial pipes, valves and fittings preferred.

Qualifications

• 1-3 years of sales and/or customer service experience is required.
• 1-3 years of Industrial Pipes, Valves and Fitting knowledge preferred
• Trilogee knowledge highly preferred
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

Customer service

Sales skills

Communication

Relationship building

Microsoft Office

Tools

CRM software

MS Office suite

Job description

Ferguson Enterprises in Apex, NC is hiring an Inside Sales Representative to help customers, solve problems, and learn the business from the ground up. You will work with Sales associates to determine products and solutions, and coordinate deliveries to ensure timely, accurate sales orders.

The role requires 1-3 years of sales or customer service experience, with knowledge of industrial pipes, valves and fittings preferred.