Inside Sales Pro – Plumbing & Industrial Solutions

Ferguson Enterprises, Inc.; Wilmington (NC); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, Inc. is seeking an Inside Sales Representative in Wilmington, NC to support customers, prepare quotations, and process orders while coordinating deliveries and maintaining strong relationships with clients.

The role emphasizes hands-on customer service, problem solving, and learning the business from the ground up. Schedule is Monday–Friday, 7:30am–4:30pm; benefits include comprehensive health and retirement options and opportunities for advancement within a Fortune 500

Qualifications

• 1-2 years of sales and/or customer service experience is required.
• 1-2 years of Industrial Pipes, Valves and Fitting knowledge preferred
• Trilogee knowledge highly preferred
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

Sales experience

Customer service

CRM systems

Trilogee knowledge

Microsoft Office

Upselling

Tools

CRM software

Microsoft Office

Job description

Ferguson Enterprises, Inc. is seeking an Inside Sales Representative in Wilmington, NC to support customers, prepare quotations, and process orders while coordinating deliveries and maintaining strong relationships with clients.

The role emphasizes hands-on customer service, problem solving, and learning the business from the ground up. Schedule is Monday–Friday, 7:30am–4:30pm; benefits include comprehensive health and retirement options and opportunities for advancement within a Fortune 500