Inside Sales Specialist

Global Experience Specialists, Inc; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K with company match

Wellness benefits

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

Global Experience Specialists, Inc. (GES) seeks an Inside Sales Specialist to provide sales and support for our Products & Services group within the North American Exhibitions unit.

You will promote flooring, logistics, furniture, graphics, AV, and exhibit systems, manage leads, and drive order procurement for exhibitors. Responsibilities include outbound campaigns, inbound order handling, CRM-driven documentation, and collaboration with cross-functional teams to deliver orders at show sites.

Qualifications

• High School or GED required.
• Experience in phone sales and cross-selling preferred.
• 2 years in Transportation, Exhibition or Trade Show sales a plus.
• Ability to describe products clearly without industry jargon.
• Strong organizational and problem-solving skills for first-class customer service.
• Remote option noted in the qualifications.
• Extensive phone and computer use.

Responsibilities

• Telemarketing customers to sell GES products and services.
• Complete outbound phone and email campaigns; receive inbound sales orders.
• Meet established revenue and sales targets.
• Generate product and services leads for exhibitor/new customer acquisition.
• Multitask quotes and sales orders to secure bookings.
• Coordinate with GM, operations, and other departments to deliver products/services at show site.
• Maintain accurate records in Salesforce and Oracle.
• Ensure client satisfaction and connect customers with the right internal resource.
• Educate exhibitors on Expresso and direct them to resources.
• Perform other duties as assigned.

Skills

Customer service

Phone sales

Cross selling

Communication skills

Organization

Problem solving

Multitasking

Remote

Education

High School/GED

Tools

Salesforce

Oracle

Job description

The role of inside Sales specialist will provide inside sales and support within the Products & Services department in North American Exhibitions business unit with GES.

Service products include but are not limited to; Flooring, Logistics (shipping), standard and specialty furniture, graphics, audio visual, empty freight returns, and exhibit systems (booth rentals).

The Products & Services department’s key functions include selecting new products for offering, project management for product launches, selling the products and services, tracking products sales and other relevant KPIs, and adjusting to market demands.

Strong customer service, written and verbal commutation skills required. Handle customer inquiries with appropriate and timely follow-through while maintaining a top-notch professional demeanor.

Responsibilities

• Telemarketing customers as the inside sales representative for the purpose of selling GES products and services.
• Complete outbound phone and email campaigns and receive inbound sales order calls.
• Meet established revenue and sales targets.
• Generate product and services leads for the purpose of securing additional exhibitors/new customers for GES.
• Ability to multitask various quotes and sales orders to ensure bookings.
• Ability to work with general managers, operations, and other departments to ensure products and services delivered to exhibitors at show site.
• Consistently maintain accurate documentation in appropriate business systems, such as Salesforce, and Oracle.
• Maintain excellent customer service satisfaction for both internal and external customers; ensure connecting external customers with the proper internal resource.
• Educate exhibitors on using our eCommerce platform, Expresso, and direct them to appropriate resources
• Other duties assigned

Qualifications

• High School/GED required.
• Previous experience phone sales and cross selling products
• 2 years of Transportation, Exhibition or Trade Show sales experience a plus.
• Must be able to learn product line and verbally describe to clients without the use of industry jargon.
• Display the consultation skills necessary to successfully represent and sell products and services to existing customers and prospects
• Strong organizational, problem-solving skills to provide first class customer service experience.
• Remote
• Extensive phone and computer use
• May include required overtime

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• 401K with company match
• Wellness benefits
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.