Client Services Manager

Global Experience Specialists, Inc.; Orlando (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive salaries

401K match

Health insurance

Wellness program

Career development

EAP

Vacation time

Community involvement

Team activities

Job summary

Global Experience Specialists, Inc. seeks a Client Services Manager to coordinate tradeshow production and supervise on-site operations across accounts.

You will manage shows from planning to invoicing, collaborate with clients, oversee budgeting, and drive KPIs while serving as a liaison among exhibitors, staff, and vendors. This role requires travel and energy in fast-paced environments.

Qualifications

• College degree preferred.
• 2+ years in tradeshow, convention, hospitality or similar experience preferred.
• Ability to communicate and collaborate.
• Capable of running new/modified processes.
• Proficient in multisystem management.
• Ability to foster customer relationships.
• Potential travel 25-50%.
• General accounting and finance knowledge.
• Extremely detail oriented and able to multi-task.
• Understands and works in lateral work streams.

Responsibilities

• Coordinate and oversee shows from planning through invoicing, including: gathering information, influencing decisions and managing customer expectations; floor plan management; writing work orders; overseeing service kits; coordinating with internal departments to complete work orders; supervising setup and teardown; generating invoices and following up on collections.
• Act as liaison with show management, exhibitors, facility staff, production personnel, internal clients and vendors and build strong working relationships.
• Ensure events are produced within established budgets with forecast and fiscal responsibility.
• Fulfill Show Planning responsibilities as required on assigned shows.
• Manage to provided Key Performance Indicators.
• Develop a basic understanding of pricing models/estimation.
• Understand GES and onPeak products and services.
• Adhere to all Business Standard Operating Procedures.
• Perform other duties as assigned.

Skills

Project coordination

Client communication

Budget management

Multisystem management

Relationship building

Travel readiness

Detail oriented

Process improvement

Education

Bachelor's degree preferred

Job description

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
  1. collaborating with clients to gather information, help influence decision making and manage to customer expectations
  2. floor plan management
  3. writing work orders
  4. overseeing the creation, approval and distribution of service kits
  5. working with internal departments to ensure work orders are completed
  6. overseeing the set-up and tear down of shows
  7. generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicators
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• (2) year's experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Compensation: $60,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.