Inside Sales Specialist

Jobtailor; Missouri; On-site; USD 32,000 - 42,000; Full time

Job summary

JELD-WEN in the United States (Missouri) is seeking a customer service professional to support order entry and quotes, ensuring timely, accurate handling and escalation when needed.

Responsibilities include maintaining product knowledge, assisting sales teams, and coordinating with operations, logistics, and product management to resolve issues and improve workflows. The role emphasizes first-contact resolution and exceptional customer experiences.

Qualifications

• 4-6 years of Customer Service experience in a professional business environment.
• Intermediate to expert level skills in Microsoft Office applications.
• Must be self-motivated, confident, positive and professional when dealing with both internal and external customers.
• Ability to quickly learn new software, systems, or processes.
• Strong communication skills (verbal and written).
• Laser focused on customer satisfaction.

Responsibilities

• Supports JELD-WEN’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner.
• Supports order entry workflow improvements.
• Consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment.
• Maintain a thorough understanding of the JELD-WEN customer(s) and their needs.
• Professionally resolve and/or manage customer situations with a goal of first contact resolution.
• Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service.
• Process Orders, Quotes and provide any revisions as needed per departmental guidelines.
• Address customer questions or issues that come into the sales team by providing courteous and prompt responses.
• Audit Orders/Quotes as needed.
• Escalate non-routine issues and report to department leadership any areas that do not meet service expectations.
• Update management on customer developments/issues.
• Communicate and coordinate with peers, internal partners and management as necessary.
• Use appropriate data systems to follow up with contacts.
• Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing).
• Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s).
• Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers.
• Communicate product details and specifications.
• Resolve/Escalate Catalog Issues or pricing issues.
• Assist department leadership with departmental process improvements.
• Other duties as assigned.

Skills

Customer Service Experience

Microsoft Office Proficiency

Problem-Solving Skills

Strong Communication Skills

Order Processing

Education

High School Diploma

Tools

Data Systems Usage

Audit Orders

Research Skills

Job description

• Supports Jeld Wen’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner
• Supports order entry workflow improvements
• Consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment
• Maintain a thorough understanding of the JELD-WEN customer(s) and their needs
• Professionally resolve and/or manage customer situations with a goal of first contact resolution
• Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service
• Process Orders, Quotes and provide any revisions as needed per departmental guidelines
• Address customer questions or issues that come into the sales team by providing courteous and prompt responses
• Audit Orders/Quotes as needed
• Escalate non-routine issues and report to department leadership any areas that do not meet service expectations
• Update management on customer developments/issues
• Communicate and coordinate with peers, internal partners and management as necessary
• Use appropriate data systems to follow up with contacts
• Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing)
• Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s)
• Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers
• Communicate product details and specifications
• Resolve/Escalate Catalog Issues or pricing issues
• Assist department leadership with departmental process improvements
• Other duties as assigned

Requirements

• High School Diploma
• 4-6 years’ Customer Service experience in a professional business environment
• Intermediate to expert level skills in Microsoft Office applications
• Passionate about providing exceptional customer experience
• Ability to quickly learn new software, systems, or processes
• Strong communication skills (verbal and written)
• Must be self-motivated, confident, positive and professional when dealing with both internal and external customers
• Must be laser focused on customer satisfaction
• Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment

Core Competencies

Demonstrates expertise in customer service with a focus on first contact resolution, effective communication, and problem-solving. Proficient in Microsoft Office applications and committed to continuous improvement in service delivery.

Highest-signal resume keywords

• Customer Service Experience
• Microsoft Office Proficiency
• Problem-Solving Skills
• Strong Communication Skills
• Order Processing

ATS Optimization Keywords

Hard Skills

• Order Processing
• Quote Management
• Data Systems Usage
• Audit Orders
• Research Skills

Soft Skills

• Self-Motivated
• Positive Attitude
• Multi-Tasking
• Professionalism
• Customer Satisfaction Focus

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Customer Relations
• Service Expectations
• Sales Support
• Workflow Improvements
• Product Knowledge