Warehouse and Customer Support Representative

Jobtailor

Dallas (TX)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Job summary

Jobtailor in Dallas, TX seeks a customer-focused showroom and warehouse associate to greet clients, process orders in the JDE system, and collaborate with sales and operations teams. You will help manage inventory, handle will-call customers, and support showroom maintenance.

The role requires 1-3 years in building, construction, design, or warehouse environments, with strong teamwork, detail orientation, and communication skills.

Qualifications

1-3 years of experience in building, construction, design, or warehouse environments preferred.
Results-driven, customer-focused, highly organized, and detail-oriented.
Ability to work effectively as part of a team and thrive in a busy environment.
Outstanding leadership, critical thinking, decision-making, and listening skills.
Strong relationship-building skills and composure under pressure.

Responsibilities

Act as the primary point of contact for clients, delivering outstanding customer service both in person and over the phone.
Greet customers, resolve inquiries and complaints, and build lasting relationships.
Enter and verify orders and account information in the JDE system.
Work collaboratively with the Branch Operations team and Sales Team members.
Support the ISR and/or Operations Manager with walk-in showroom customers.
Perform warehouse operations as needed, including inspecting, identifying, handling, and shipping inventory.
Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports.
Efficiently handle will-call customers and ensure professional service throughout their experience.
Assist in showroom maintenance as needed, including cleaning and conducting monthly showroom audits.
Perform inventory receiving, recording, issuing, and transporting goods as required.

Skills

Customer Service

Inventory Management

Team Collaboration

Forklift Certification

Bilingual in Spanish and English

Tools

JDE System

Job description

Act as the primary point of contact for clients, delivering outstanding customer service both in person and over the phone.
Greet customers, resolve inquiries and complaints, and build lasting relationships.
Enter and verify orders and account information in the JDE system.
Work collaboratively with the Branch Operations team and Sales Team members.
Support the ISR and/or Operations Manager with walk-in showroom customers.
Perform warehouse operations as needed, including inspecting, identifying, handling, and shipping inventory.
Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports.
Efficiently handle will-call customers and ensure professional service throughout their experience.
Assist in showroom maintenance as needed, including cleaning and conducting monthly showroom audits.
Perform inventory receiving, recording, issuing, and transporting goods as required.

Requirements

1-3 years of experience in building, construction, design, or warehouse environments preferred.
Results-driven, customer-focused, highly organized, and detail-oriented.
Ability to work effectively as part of a team and thrive in a busy environment.
Outstanding leadership, critical thinking, decision-making, and listening skills.
Strong relationship-building skills and composure under pressure.
Knowledge of database and query functions; functional computer skills required.
Ability to accurately read and respond to non-verbal communication.
Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
Ability to create and produce basic sample boards and handle inventory safely and efficiently.
Forklift certification and experience using a wet saw are a plus.
Bilingual in Spanish and English preferred, or other language as appropriate for the area.

Core Competencies

Demonstrates strong customer service skills, effectively managing client interactions and inquiries while maintaining accurate inventory records and supporting warehouse operations. Proficient in teamwork and communication, with a focus on building relationships and ensuring a positive customer experience.

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