Inside Sales Specialist

Pest Management Systems, Inc.; Greensboro (NC); On-site; USD 19,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Commission incentives

Paid time off

Paid holidays

Company-sponsored benefits

Career growth opportunities

Supportive team environment

Training and development

Job summary

Pest Management Systems, Inc. is seeking an energetic Inside Sales Representative to engage customers, identify needs, and recommend pest control solutions. You will build relationships, handle inquiries, and help convert leads into scheduled services while collaborating with operations teams to ensure customer satisfaction.

The role offers competitive hourly pay with commission opportunities, paid time off, holidays, and career growth within a locally trusted company.

Qualifications

• High school diploma or equivalent required/preferred
• Experience in inside sales or customer service is preferred
• Strong communication and relationship-building skills
• Identify customer needs and propose solutions
• Closing sales and overcoming objections
• Strong organizational and follow-up abilities
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Proficiency with business software applications
• Reliable attendance and strong work ethic
• Positive attitude and team-oriented mindset

Responsibilities

• Respond to inbound customer inquiries by phone, email, and other channels
• Follow up on leads, estimates, referrals, and sales opportunities
• Make outbound calls to prospective, existing, and inactive customers
• Identify customer needs and recommend services
• Explain services, pricing, programs, warranties, and service agreements
• Convert leads into scheduled services and recurring customers
• Schedule new and recurring service appointments
• Process customer payments and maintain records
• Promote additional services through cross-selling and upselling
• Deliver exceptional customer service throughout the sales process
• Meet or exceed sales and performance goals
• Collaborate with operations and service teams to support satisfaction

Skills

Communication skills

Relationship-building

Multitasking

Attention to detail

Computers & software

Education

High school diploma or equivalent

Job description

Help Customers. Close Sales. Grow Your Career.

PMi is looking for an energetic and customer-focused Inside Sales Representative to join our team. In this role, you'll speak with customers, identify their needs, recommend solutions, and help protect homes and residential properties through our pest, termite, wildlife, crawlspace, and other property protection services.

If you enjoy building relationships, helping customers, and achieving goals, this is an excellent opportunity to earn competitive pay with commission potential while growing your career with a stable, locally trusted company.

What You'll Do

• Respond to inbound customer inquiries by phone, email, and other communication channels
• Follow up on leads, estimates, referrals, and sales opportunities
• Make outbound calls to prospective, existing, and inactive customers
• Identify customer needs and recommend appropriate service solutions
• Explain services, pricing, programs, warranties, and service agreements
• Convert leads into scheduled services and recurring customers
• Schedule new and recurring service appointments
• Process customer payments and maintain accurate customer records
• Promote additional services through cross-selling, upselling, and referral opportunities
• Deliver exceptional customer service throughout the sales process
• Meet or exceed sales and performance goals
• Collaborate with operations and service teams to support customer satisfaction

What We're Looking For

• High school diploma or equivalent
• Previous inside sales, customer service, call center, or related experience preferred
• Strong communication and relationship-building skills
• Ability to identify customer needs and recommend appropriate solutions
• Confidence in closing sales and overcoming objections
• Strong organizational and follow-up abilities
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Proficiency with computers and business software applications
• Reliable attendance and a strong work ethic
• Positive attitude and team-oriented mindset

What We Offer

• Competitive hourly pay
• Commission and incentive opportunities
• Paid time off
• Paid holidays
• Company-sponsored benefits
• Career growth and advancement opportunities
• Supportive team environment
• Training and ongoing development

Why PMi?

At PMi, we believe our people make the difference. We are committed to providing exceptional service to our customers while creating a workplace where employees are supported, valued, and given opportunities to succeed. Our team works together to protect homes and residential properties while building lasting customer relationships throughout the communities we serve.

PMi is an Equal Opportunity Employer. Applicants may be required to successfully complete a background check and drug screening as part of the pre-employment process.