Receptionist

Advance Plumbing and Heating Supply Company; Walled Lake (MI); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Advance Plumbing & Heating Supply Company is seeking a friendly Receptionist to join our team. You will be the first point of contact for customers, handling calls and walk-ins and performing essential administrative tasks related to invoices, receipts, mail, and shipping information.

Requirements include being 18 years or older, a High School Diploma or GED, and basic experience with Microsoft Office and multi-line phone systems.

Qualifications

• Minimum of high school diploma or GED.
• Prior customer service or front-desk experience preferred.
• Experience handling multi-line phone systems is a plus.

Responsibilities

• Answer phone calls and direct to relevant parties.
• Direct walk-in customers to appropriate staff.
• Collect invoices and receipts; verify accuracy.
• Sort and file posted and outstanding invoices.
• Perform general administrative tasks (mail, filing, shipping info).
• Assist with organizing office supplies and events as needed.

Skills

Customer service

Phone system familiarity

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Description

Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in 1920. The company's original location was at 2984 Grand River Ave. in Detroit, across from the Motor City Casino. On October 31st, 2016 we moved to our new location at 150 Parsons St. in Midtown Detroit. The new state-of-the-art location features the City of Detroit's first ever Decorative Plumbing Showroom which opened in winter of 2018.

In 1990, with a solid reputation for excellence and an expanding market, Advance opened up a second location in Walled Lake, Michigan which features a state-of-the-art 5,000-square foot decorative plumbing showroom and an outstanding plumbing & heating parts counter.

What You’ll Do:

We are looking for a friendly, informative, and welcoming Receptionist to join our growing company. The Receptionist serves as the first point of contact for all customers to Advance and, as such, is critical in ensuring a positive first impression. Primary responsibilities of the Receptionist include confirming, answering and directing all phone calls through the primary company phone number, managing overflow from other locations, and performing administrative work related to invoices, receipts, mail, shipping information, and filing.

Some Duties May Include:

• Answering phone calls and directing to relevant parties
• Directing walk-in customers to the appropriate individuals
• Collect invoices and receipts to verify accuracy
• Sort and file posted and/or outstanding invoices
• Complete assorted filing and administrative tasks as needed
• Managing inventory of office and/or kitchen supplies and ordering as necessary
• Organize, review and allocate incoming mail
• Serving as an administrative support for other departments on special projects
• Support with organizing company events such as holiday parties, birthday celebrations, employee lunches, etc.
• Updating office staff calendar with time off information
• Performs other work-related duties as required and assigned

Requirements

What You Need to Get the Job Done:

• Lift up to 50 pounds
• Excellent problem-solving skills and leadership qualities
• Be capable of working in a fast-paced environment, in a customer focused role, while having a high attention to detail and speed
• Prior experience handling a multi-line phone system
• Basic computer experience such as Microsoft Office, Point-of-Sale and/or another internal database software

What Will Make Us Really Love You:

• A self-motivated, positive, team player eager to join the family.
• Demonstrates excellent written and verbal communication skills.
• Treats others with fairness and respect; listens to others in team decisions and actions, and shares information with others on the team.
• Excellent customer service and office administrative skills
• Highly organizations, attentive, has a sense of urgency, flexible and able to modify tasks with changing priorities

What You’ll Love About Us:

• o A family-oriented business is kind of our tradition – for 100 years and counting!
• o We are Rebuilding Detroit, both through the physical buildings and the people who call it home. Regardless of your position, we hope that more people can find meaningful careers in Detroit’s construction industries.
• o Come grow with us! Have the ability to learn skills or knowledge from educational and learning opportunities.

Requirements:

• Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.
• High School Diploma or GED equivalent.
• Foundational knowledge in Microsoft Office 365.
• Prior customer service or equivalent experience.