Inside Sales Specialist

Trak Staffing Services, Inc; Cincinnati (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Trak Staffing Services, Inc. is seeking a dynamic Sales Specialist to drive growth through proactive outbound outreach, lead follow-up, and pipeline development in Cincinnati.

You will engage existing and new customers, uncover needs, schedule opportunities for Account Managers, and contribute to reaching daily and weekly targets in a fast-paced team environment.

Qualifications

• High-volume outbound calls and emails to prospects.
• Strong verbal communication and listening skills.
• Ability to identify customer needs and opportunities.
• Proficiency with Microsoft applications.
• Organized with ability to manage multiple leads and follow-ups.

Responsibilities

• Conduct proactive outbound calls to existing, inactive, and prospective customers to identify opportunities.
• Follow up on inbound leads via phone and email.
• Gather customer information and identify needs, upcoming projects, and purchasing opportunities.
• Generate qualified opportunities for Account Managers and sales team.
• Maintain accurate notes, activity records, and follow-up items.
• Meet daily and weekly performance goals related to outbound calls, conversations, follow-ups, and opportunities.

Skills

Outbound sales

Phone communication

Active listening

Customer service

Organizational skills

Microsoft applications

Lead follow-up

Collaboration

Job description

Website Summary

Trak group is partnering with a growing client seeking a Sales Specialist to support sales growth through proactive customer outreach, lead follow-up, and pipeline development. This position is ideal for an energetic, customer-focused sales professional who enjoys making outbound calls, uncovering customer needs, and generating qualified opportunities for the sales team.

The role is highly activity-driven and requires someone who is comfortable working toward daily and weekly goals in a fast-paced, team-oriented sales environment.

Responsibilities

• Conduct proactive outbound calls to existing, inactive, and prospective customers to identify sales and quote opportunities.
• Follow up on inbound leads through phone and email outreach.
• Gather customer information and identify initial needs, upcoming projects, and purchasing opportunities.
• Generate qualified opportunities for Account Managers and the broader sales team.
• Conduct consistent outbound calling, emailing, and follow-up activities to build the sales pipeline.
• Maintain accurate customer notes, activity records, and follow-up action items.
• Meet established daily and weekly performance goals related to:
  • Outbound calls
  • Customer conversations
  • Follow-up activities
  • Opportunities generated
• Educate customers on available products, services, and capabilities.
• Ask effective questions to uncover customer needs and potential purchasing opportunities.
• Escalate larger or strategic opportunities to Account Managers or Sales leadership.
• Provide a professional and positive customer experience throughout every interaction.
• Participate in product, sales process, software, and onboarding training.
• Support targeted outbound campaigns, including budget-cycle outreach, quote follow-up, customer retention, and other sales initiatives.
• Work collaboratively with the sales team to support new business development and revenue growth.

Must-Haves

• Comfortable making a high volume of proactive outbound sales calls and emails.
• Strong phone presence with excellent verbal communication and active-listening skills.
• Ability to engage prospective customers, uncover needs, and identify potential sales opportunities.
• Strong customer service and relationship-building skills.
• Self-motivated and comfortable working toward activity-based sales goals.
• Strong organizational skills with the ability to manage multiple leads and follow-up activities.
• Ability to quickly gather, organize, and communicate customer information.
• Strong written communication skills.
• Working knowledge of Microsoft applications.
• Comfortable navigating multiple computer systems simultaneously.
• Ability to learn products, sales processes, and software quickly.Ability to thrive in a fast-paced, team-oriented environment.

Preferred

• 1+ years of outbound sales, business development, lead generation, or similar experience.
• Proven success generating leads through outbound phone and email outreach.
• Experience qualifying prospects and identifying sales or quote opportunities.
• Previous experience working with sales activity goals or KPIs.
• Experience supporting Account Managers or an inside sales team.Background with customer retention, quote follow-up, or targeted outbound sales campaigns.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
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