Inside Sales Representative - Utility

Wesco; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission

Job summary

Wesco in Memphis is seeking an Inside Sales Representative to engage with existing customers, grow orders, and upsell products. You will coordinate with outside sales to meet targets, manage orders, and handle quotations, while delivering excellent customer service and value.

You will collaborate across teams, qualify opportunities from marketing and national accounts, and travel up to 25% as needed to ensure delivery and satisfaction.

Qualifications

• High School Degree or Equivalent; Bachelor's degree preferred.
• 2–4 years in sales and sales administration; capable contributor.
• Familiar with Microsoft Office; basic computer skills.
• Ability to multitask and work in a team; strong communication.
• Willingness to travel 0%–25%.

Responsibilities

• Obtains orders through email and telephone calls; verifies items and enters them.
• Increases orders by upselling and referencing customer history.
• Owns and develops opportunities from marketing, outside sales, and national accounts.
• Identifies ways to improve processes.
• Prepares quotations to secure orders and follows up on losses.
• Reviews open orders and communicates delivery status.
• Maintains backorder and expediting reports; notifies customers.
• Reports industry trends and pricing to management.

Skills

Sales experience

Customer service

Communication skills

Microsoft Office

Multitasking

Teamwork

Independent work

Problem solving

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer's buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelors' degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**