Representative - Inside Sales

CSS; Sacramento (CA); Sur place; USD 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Commission

Résumé du poste

CSS in Sacramento, CA is seeking a results-driven Sales Order Administrator to manage order processing, quote generation, and customer follow-up. You will obtain orders by email and calls, verify entries, and coordinate delivery expectations with customers.

The role focuses on upselling, maintaining clear communication, and supporting continuous improvement of sales processes while traveling up to 25% as needed.

Qualifications

• Requires sales and sales administration experience; 2–4 years preferred
• Proficient in basic computer skills and MS Office
• Ability to prospect and market concepts to existing and potential accounts
• Strong verbal and written communication and attention to detail

Responsabilités

• Obtains orders through email and telephone calls, verifies and enters items
• Transfers orders to fulfillment and communicates delivery dates
• Increases orders by suggesting related items and checking buying history
• Owns and develops opportunities from marketing and national accounts
• Identifies process improvement opportunities
• Prepares quotations to secure orders and follows up on losses
• Reviews open order reports and mitigates risks to delivery promises
• Maintains backorder and expediting reports and customer notifications
• Reports market trends, pricing, and customer feedback to management

Connaissances

Sales

Sales administration

Microsoft Office

Multitasking

Team environment

Clear communication

Detail oriented

Prospecting

Independence

Travel 0-25%

Formation

High School Diploma or GED

Bachelor's degree preferred

Outils

Microsoft Office

Description du poste

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

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Benefits

• This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.