Inside Sales Representative - Utility

CSS; Union City (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Commission-based earnings

Base salary with incentive

Job summary

CSS seeks a Representative - Inside Sales to engage with existing customers, process orders, and upsell products, driving customer satisfaction and value.

You will collaborate with outside sales, qualify opportunities, and use MS Office and CRM tools to manage accounts. Travel up to 25% may be required. The role offers base salary plus commission tied to performance.

Qualifications

• 2–4 years of sales experience and sales administration knowledge.
• Strong communication and team collaboration skills.
• Ability to multi-task and manage multiple requests simultaneously.

Responsibilities

• Obtain and process orders via email and phone, confirm items and delivery dates.
• Increase orders by suggesting related products and leveraging customer history.
• Develop opportunities passed from marketing, outside sales, and national accounts.
• Identify process improvement opportunities to drive efficiency.
• Prepare quotations and follow up to secure orders or understand losses.

Skills

Sales experience

Communication

Teamwork

Attention to detail

Multitasking

Customer focus

Prospecting

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.

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