Inside Sales Representative

CSS; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Commission on sales

Job summary

CSS is seeking an Inside Sales Representative to engage with existing customers, increase sales of products and services, and upsell orders. The role focuses on proactive selling, enhancing the customer buying experience, and collaborating with outside sales to meet goals.

You will obtain, create, and up-sell orders while maintaining satisfaction and value in each interaction. The position involves mild travel (0–25%) and commissions in addition to base pay.

Qualifications

• 2-4 years of sales experience and sales administration knowledge.
• Clear verbal and written communication required.
• Ability to multitask in a team environment.

Responsibilities

• Obtain and enter orders via email and phone, explain delivery dates.
• Increase orders by suggesting related items and leveraging customer history.
• Own and develop opportunities from marketing, outside sales, and accounts.
• Identify process improvements and travel up to 25% as needed.
• Prepare quotations and follow up to secure orders or identify reasons for losses.
• Review open orders and take action to meet delivery promises.
• Maintain backorder and expediting reports and notify customers.

Skills

Sales experience

Communication

Teamwork

Attention to detail

Problem solving

Multitasking

Education

High School or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

As an Inside Sales Representative, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.

• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors' degree preferred.
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Working in team environment.
• Communicate clearly, both verbally and in written form.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Take action and solve a range of problems that may be difficult but are not typically complex.
• Identify and define problems and possible solutions independently; chooses among existing solutions.
• Ability to work independently with general supervision.
• Ability to travel 0% - 25%.

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**