Inside Sales Representative II

Rochester Electronics; Newburyport (MA); On-site; USD 59,000 - 75,000; Full time

Job summary

Rochester Electronics is seeking an Inside Sales Representative in Newburyport, MA. The role focuses on retaining current clients and expanding sales within the assigned base, using phone and email to follow up leads and propose Rochester solutions.

You will collaborate with Regional and Technical Sales Managers and leverage Rochester's offerings to optimize revenue while delivering exceptional customer service.

Qualifications

• Bachelor's degree in business or related field preferred.
• 4+ years in a customer-facing sales, marketing and/or related field; equivalent education considered.
• Experience in high-tech or semiconductor product solutions preferred.
• Strong business development skills via telephone and email outreach.

Responsibilities

• Partners with Regional Sales Manager for leads to increase sales to assigned customers.
• Serves as primary contact for existing accounts to maintain satisfaction and seek growth.
• Manages quoting, order processing, backlog, and customer satisfaction.
• Identifies new opportunities with existing customers to expand revenue with Rochester solutions.
• Develops and executes a sales strategy for defined customers or territory.
• Uses CRM to forecast new opportunities and revenue.
• Builds relationships with procurement and supply chain to understand business needs.
• Ensures timely, professional handling of customer issues.

Skills

Business development

Communication

Customer relationships

Multi-tasking

Problem solving

Organization

Education

Bachelor's degree in business

Job description

• Location 16 Malcolm Hoyt Drive,Newburyport, MA, 01950,United States
• Base Pay $59,040.00 - $74,600.00 / Year
• Job Category USA, Sales
• Employee Type FT - Exempt

Contact information

• Name Stacey Gordon
• Phone [phone]
• Email [e-mail]

Description

Th e Inside Sales Representative works as part of a team with Regional and Technical Sales Managers to drive an overall company sales strategy. The focus of this role is to retain existing client relationships and grow sales with the assigned customer base. The ISR (Inside Sales Representative) u ses telephone and/ or electronic means for following up on sales leads . The ISR optimizes revenue opportunities by developing an understanding of the customer’s needs and applying knowledge of Rochester's organizational, technical, and product knowledge to offer customer solutions for products or manufacturing/ services .

Responsibilities

• Partners with the Regional Sales Manager for leads to increase sales of Rochester Electronics products and services to customers within the assigned customer base.
• Serves as the primary customer contact for existing accounts to maintain customer satisfaction and seek opportunities for sales growth.
• Manages the customer relationship regarding quoting, order processing, backlog management, and customer satisfaction.
• Identifies new business opportunities with existing customers by learning about their business needs to offer Rochester solutions that are in alignment to expand revenue opportunities.
• Develops and executes a sales strategy with a defined customer, customer base, or territory.
• Utilizes and maintains customer data in the CRM (Customer Relationship Management) system to forecast new business opportunities and revenue.
• Develops business relationships with customer Procurement and Supply Chain functions to better understand their business requirements.
• Ensures customer satisfaction and resolves complaints swiftly and professionally.

Qualifications

• Bachelor's degree in business preferred or related field preferred; additional years' experience beyond the minimum will be considered to meet the educational requirement. Two years of experience is equivalent to one year of additional education.
• Four (4) or more years' experience in a customer-facing sales, marketing and/or related field; with additional company specific training required after hire.
• Prior experience working in a high-tech or semiconductor product solutions background preferred.
• Strong business development skills using telephone and email outreach to seek and develop new business opportunities and maintain customer relations.
• Excellent oral and written communication skills with the ability to persuade and influence others.
• Demonstrated background in developing customer relationships with key decision makers.
• Flexibility and ability to undertake several tasks simultaneously and manage them to completion.
• Strong problem-solving and priority-setting skills to maintain focus under pressure and work either independently or as part of a team.
• Strong organizational, attention to detail, and follow-up skills with a positive and enthusiastic attitude.
• Ability to quickly learn and articulate Rochester's core competencies and product knowledge and convey the company's value proposition to customers to optimize sales opportunities.