Inside Sales Associate

U.S. Water Heating; St. Louis (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

U.S. Water Heating in Missouri is seeking an Inside Sales Representative to engage customers by phone or in person, advise on products, and generate orders, ensuring accuracy and prompt service to keep homes and workplaces comfortable.

You will greet walk-ins, respond to calls, prepare quotes, support warranty processing, assist warehouse staff, and collaborate with the outside sales team, while maintaining a clean counter and showroom to leave every customer satisfied.

Qualifications

• Strong customer service skills with a friendly, professional approach.
• Excellent verbal and written communication abilities.
• Ability to follow directions and work well in a team.

Responsibilities

• Warmly greet walk-in and will-call customers at the counter.
• Promptly answer phone calls, emails and text messages.
• Prepare and send quotes with accuracy and speed.
• Process warranty claims and manage product orders.
• Assist warehouse staff with pulling orders and loading trucks.
• Maintain the counter, showroom, and general branch appearance.
• Support the outside sales team with customer requests.
• Ensure inventory accuracy through cycle counts.

Skills

Customer service

Phone & in-person communication

Active listening

Conflict resolution

Tools

Parts lookup software

Order processing system

Job description

As an Inside Sales Representative you will interact with customers over the phone or in person, providing them with information, advising them, and generating orders. You will provide friendly and efficient service to guarantee customer satisfaction, ensuring they receive the correct products and quantities to keep members of our community comfortable in their homes and workplaces. Typical duties for the Inside Sales Representative include but are not limited to:

• Greet and help walk-in and will call customers as they arrive at the counter
• Promptly answer incoming telephone calls, emails, and text messages
• Prepare and send quotes to customers as requested with efficiency and accuracy
• Place special product orders on an as needed basis
• Provide accurate information regarding availability and lead times
• Process incoming and outgoing warranty claims
• Assist warehouse staff with pulling orders, checking in incoming product, and loading and unloading trucks based on seasonal increases in business
• Pre-pull or stage will call orders as needed
• Participate in active training for new and current products regularly
• Process UPS orders, track orders and accept deliveries
• Assist outside sales team in processing customer requests
• Assist in cycle counts to ensure inventory accuracy
• Maintain general appearance of branch counter, showroom, warehouse, and grounds
• Ensure that each customer leaves the store satisfied

• Knowledge of HVAC products preferred, but not required
• Ability to provide friendly and knowledgeable customer service via telephone, email, and in person
• Proficient in web-based software for parts lookup and order processing

• Good listener and able to follow directions
• Good verbal, written, and conflict resolution skills
• Goal driven, self-motivated, and proactive
• Conduct business and represent the company in a professional manner
• Ability to operate warehouse machinery
• Must be able to lift 50lbs without machinery assistance