Inside Sales Representative

Colonial Group; Florida; On-site; USD 29,000 - 42,000; Full time

Job summary

Colonial Group is seeking a customer-focused sales associate to assist retail customers and manage inquiries via walk-in, phone, or email. You will use product knowledge to support purchasing decisions and process refunds or exchanges when needed.

The role involves actively selling products, entering orders, and coordinating delivery while providing timely, friendly service. GED or high school diploma with six months of sales experience is required.

Qualifications

• Experience in retail or sales environment.
• Ability to assist customers with product selection and refunds/exchanges.
• Proficient in handling inquiries via walk-in, phone, or email.

Responsibilities

• Assist customers with product questions and purchases.
• Provide quotes and estimates for small projects.
• Enter orders and coordinate product delivery.
• Resolve simple complaints and escalate complex issues.

Skills

Customer service

Sales

Communication skills

Education

High School Diploma or GED

Tools

POS system

Order entry software

Job description

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items.
• Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into computer system and schedules delivery of products.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

High School Diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.