Inside Sales Representative I

Builders FirstSource; Fort Atkinson (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Builders FirstSource in Fort Atkinson, WI seeks a customer-focused retail associate to assist walk-in customers, answer inquiries, and help with product selection and pricing.

You will enter orders, schedule deliveries, and prepare material estimates for small projects while supporting workshops and maintaining store standards.

Qualifications

• High school diploma or GED with 6 months sales experience.
• Retail or customer service experience preferred.
• Ability to provide pricing, estimates and assist with product selection.

Responsibilities

• Assist retail customers with product selection and pricing.
• Enter orders into the system and schedule deliveries.
• Provide material estimates and quotes for small projects (stairs, decks, etc.).
• Support store workshops and keep the showroom organized.
• Resolve simple customer complaints and escalate complex issues.
• Assist with store housekeeping, stocking and inventory control.

Skills

Retail sales

Customer service

Product knowledge

Communication skills

Detail oriented

Persuasion

ERP software

MS Office

Material handling

Education

High school diploma or GED

Tools

MS Office

ERP program

Job description

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
2. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
3. Enters orders into system and schedules delivery of products.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Participates in coordinating and conducting customer workshops.
6. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
7. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
8. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
9. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.