Inside Sales Representative

Colonial Group; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Colonial Group in Raleigh, NC is seeking a friendly sales associate to support retail customers. Under direct supervision, you will assist with product selection, pricing, availability, and refunds/exchanges, while actively selling products and related items.

Responsibilities include providing material estimates, entering orders, scheduling deliveries, and resolving simple customer complaints, with escalation for complex issues.

Qualifications

• High School Diploma or GED required.
• Six months of sales-related experience preferred.

Responsibilities

• Provide customer service to retail customers via walk-in, phone or email.
• Assist customers with product selection, pricing, availability, and refunds/exchanges.
• Actively engages in selling company products and related items.
• Provide material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enter orders into computer system and schedule delivery of products.
• Handle and resolve simple customer complaints and forward more complex issues to senior staff.

Skills

Customer service

Retail sales

Communication skills

Education

High School Diploma or GED

Job description

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items.
• Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into computer system and schedules delivery of products.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

High School Diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.