Inside Sales Representative – Commercial HVAC

Australia-Employment; Seattle (WA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

HSA/FSA

Life insurance

Disability insurance

Paid time off

Paid holidays

Referral bonuses

Job summary

Jobot is seeking an Inside Sales Representative for a Seattle, WA location. This on-site, full-time role supports customers with product orders, shipment tracking, and account assistance, coordinating with Account Managers and warehouse teams.

Ideal candidates will have strong communication skills, experience in sales or customer service, and familiarity with order-processing systems. HVAC distribution experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Previous sales, customer service, or order-processing experience.
• Strong phone, email, and in-person communication skills.
• Proficiency with Microsoft Word and Excel; order-processing systems.
• HVAC product or warehouse experience a plus.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Process orders from phone, email, and walk-in customers.
• Provide pricing, product availability, and order-status information.
• Support Account Managers with customer requests.
• Enter and maintain orders in the inventory system.
• Track shipments and coordinate deliveries to jobsites.
• Process returns, credits, warranty requests, and freight claims.
• Prepare outgoing shipments and assist with order picking.
• Review open orders and resolve discrepancies.
• Maintain clear communication across sales, warehouse, and operations.

Skills

Communication skills

Customer service

Sales experience

Order processing

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Fishbowl Inventory

Job description

Inside Sales Representative – Commercial HVAC

$25 - $30 per hour | Seattle, WA | On-site | Permanent

Assist customers with product orders, shipment tracking, and general account support.

A bit about us:

An established commercial HVAC equipment distributor

Why join us?

• Medical, dental, and vision insurance
• 401(k) with employer match and immediate vesting
• HSA and FSA options
• Life and disability insurance
• Paid family leave and PTO
• 10 paid holidays
• Referral bonuses and additional voluntary benefits

Job Details

Inside Sales Representative – Commercial HVAC

Location: Seattle, WA

Employment Type: Full-Time

Pay: $25-30 per hour, depending on experience, plus commission

Position Overview

An established commercial HVAC distributor is seeking an Inside Sales Representative to assist customers with product orders, shipment tracking, and general account support. This position works closely with customers, Account Managers, warehouse personnel, and operations teams.

Commercial HVAC or distribution experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Process orders from phone, email, and walk-in customers
• Provide pricing, product availability, and order-status information
• Support Account Managers with customer requests
• Enter and maintain orders in the company’s inventory system
• Track shipments and coordinate project or jobsite deliveries
• Process returns, credits, warranty requests, and freight claims
• Prepare outgoing shipments and assist with order picking when needed
• Review open orders and resolve discrepancies
• Maintain clear communication across sales, warehouse, and operations teams

Qualifications

• High school diploma or equivalent required
• Previous sales, customer service, order-processing, or distribution experience
• Strong phone, email, and in-person communication skills
• Comfortable working in a fast-paced, high-volume environment
• Proficiency with Microsoft Word, Excel, and order-processing systems
• Strong attention to detail, organization, and follow-through
• HVAC product or warehouse experience is a plus
• Fishbowl inventory software experience is a plus

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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