Inside Sales Representative

MIRATECH Corporation; Tulsa (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

$350 Annual Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%

Life insurance

Disability insurance

Paid sick leave

Paid time off (PTO)

Job summary

MIRATECH in Tulsa, Oklahoma seeks an Inside Sales and Customer Service professional to support outside sales channels and manage customer relations across regions. You will provide sales support for inquiries, maintain CRM data, develop product knowledge, and coordinate between Sales, Engineering and Operations to drive customer satisfaction.

The role requires a Bachelor’s degree or 3+ years of experience, strong communication, and the ability to multi-task in a fast-paced environment with

Qualifications

• Bachelor's degree required or 3+ years of experience.
• Previous customer service and/or sales experience.
• Experience with CRM, ERP or other large database systems; Syspro is a plus.
• Excellent written and verbal communication and interpersonal skills.
• Drive to meet and exceed performance targets and customer satisfaction.
• Ability to establish priorities and work independently; detail-oriented and able to multi-task.
• Additional language skills are a plus; proficient in MS Office apps.

Responsibilities

• Provide sales support to improve effectiveness of outside sales personnel and agents.
• Provide customer service for inbound inquiries via calls and internet requests.
• Develop knowledge of products, markets and customers through training and territory coverage.
• Make outbound calls to grow relationships with new and existing customers.
• Manage in-house account relationships and sales; respond to requests and generate proposals.
• Maintain CRM data, document management, track orders and generate reports.
• Coordinate with Engineering, Operations, Sales, Accounting and Customers.
• Input call notes and account information in CRM and assist presentations for sales teams.
• Communicate and follow up on leads with customers and regional managers; handle complaints with Quality.
• Travel as needed with outside sales for training and development; other duties as assigned.

Skills

Customer service

Sales skills

Communication

Multi-tasking

Independent work

Detail-oriented

Education

Bachelor's degree or equivalent experience

Tools

CRM

ERP

Syspro

MS Office

Job description

Located in: Tulsa, Oklahoma

Reports to: Director, Inside Sales and Customer Service

Collaborates with: Sales, Engineering, Accounting, Project Management, Operations

Primary Responsibility: To support MIRATECH direct and independent sales channels.

What You'll Do:

• Provide sales support to improve the effectiveness of MIRATECH's outside sales personnel - both staff and independent sales agents
• Provide customer service for inbound inquiries/transactions through calls and internet requests
• Develop detailed working knowledge of MIRATECH's products, markets and customers through training and territory sales coverages.
• Make outbound calls to new and existing customers to grow and develop relationships
• Manage in-house account relationships and sales
• Respond to customer and regional sales managers' requests, generate proposals, CRM database maintenance, document management, track order status and generate reports
• Liaison between Engineering, Operations, Sales, Accounting and Customers
• Regularly input call notes and other important account information in CRM system to track customer contact history
• Assist with coordinating presentations for outside sales, reps and customers
• Communicate and follow-up on sales leads with customers, RSMs, and sales channels
• Manage customer and product complaints to Quality team
• Travel as needed with outside sales for ongoing training/development
• Other duties as assigned

What Qualifies You:

• Bachelor's Degree required or equivalent work experience of 3+ years
• Previous customer service and/or sales skills required
• Experience with the use of CRM, ERP or other large database systems preferred; Syspro experience is a plus
• Excellent written and verbal communication and interpersonal skills
• Drive to meet and exceed performance targets and customer satisfaction levels
• Ability to establish priorities and work independently
• Must be detail-oriented and have ability to multi-task
• Additional language skills are a plus
• Proficient in MS Office applications (Outlook, Teams, Sharepoint, Word, Excel, PowerPoint)

What's in it for You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

Equal Opportunity:

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.