Inside Sales Representative

SunSource Company; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Ryan Herco Flow Solutions, a SunSource company, is seeking an Inside Sales Representative to deliver excellent customer service, enter orders, and support sales initiatives in a fast-paced environment.

The role emphasizes problem solving, bid writing, and effective communication, with a focus on maintaining product knowledge and contributing to sales goals.

Qualifications

• 2+ years of proven sales and/or customer service experience.
• Addresses customer concerns with empathy and moves toward commitment.
• Excellent written and oral communication skills.
• Organized and detail-oriented.
• Fast learner who grasps new concepts.
• Persuasive, amiable, self-motivated, and goal oriented.
• Must type 40 WPM.
• MS Office (Word, Excel) savvy.

Responsibilities

• Provides excellent customer service by answering incoming calls, solving problems, entering orders and following up.
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items.
• Writes bids and quotations when appropriate and performs follow-up procedures.
• Documents all customer contact and sales activities in the ACS system.
• Communicates with Outside Sales to ensure account management and customer service for new and existing customers.
• Supports Outside Sales in implementing sales and marketing plans.
• Keeps current on Ryan Herco Flow Solutions products.
• Attends product and sales training meetings as required.
• Updates and maintains database.

Skills

Customer service

Communication skills

People skills

Organizational skills

Fast learner

Goal oriented

Tools

MS Word

MS Excel

Job description

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com

Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative.

In this position, you will:

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan.
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required.
• Updates and maintains database

Requirements:

• 2+ years of proven sales and/or customer service experience
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
• Excellent people skills. Interacts effectively and works productively with a wide range of people
• Organized and detail-oriented
• Fast learner with the ability to grasp new concepts
• Persuasive, amiable, self-motived, and goal oriented
• Excellent written and oral communication skills
• MS Office (i.e. Word, Excel) savvy
• Must be able to type 40 WPM

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #rhfsassc