Inside Sales Representative

SYL Roofing Supply; Seffner (FL); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

SYL Roofing Supply, LLC in Seffner, FL is hiring an Inside Sales Representative to handle calls, assist walk-ins, and provide quotes for roofing materials and related supplies. You will process orders, manage customer accounts, and coordinate with warehouse and delivery teams to ensure timely delivery.

You will support pricing, availability, and product recommendations while nurturing leads and maintaining strong customer relationships in a fast-paced, on-site environment.

Competenze

• Bilingual English/Spanish is required.
• Strong Inside Sales skills with experience managing inbound inquiries and proactive outreach.
• Maintain high customer satisfaction through attentive service and problem resolution.
• Experience with lead generation and nurturing prospects into long-term accounts.
• Proficiency in account management, including maintaining records, tracking orders, and supporting repeat business.
• Knowledge of roofing materials, construction products, or building supply industry is beneficial.
• Effective verbal and written communication skills; bilingual English/Spanish.
• Comfort with basic computer systems, and order entry processes.
• Ability to work on-site full time, prioritize multiple customer requests, and collaborate with operations and delivery teams.
• Previous experience in sales, customer service, or distribution environments preferred; high school diploma or equivalent required.

Mansioni

• Handle inbound and outbound calls and assist walk-in customers.
• Provide product information and quotes for roofing materials and related supplies.
• Process orders and create/update customer accounts.
• Coordinate with warehouse and delivery teams to ensure timely fulfillment.
• Follow up on leads to grow sales and support pricing, availability, and recommendations.
• Maintain strong customer relationships and address service issues promptly.
• Contribute to a positive, collaborative sales environment.

Conoscenze

Inside sales

Lead generation

Account management

Customer service

Communication skills

Bilingual English/Spanish

Order entry processes

Team collaboration

Formazione

High school diploma or equivalent

Descrizione del lavoro

Company Description

SYL Roofing Supply is a leading independent roofing materials distributor serving contractors throughout Central Florida. Since 2018, the company has focused on high-quality roofing products, competitive pricing, and fast, reliable delivery for residential and commercial projects. With multiple locations in Winter Garden, Kissimmee, and Tampa, SYL offers a wide range of materials, tools, and accessories to support contractors on every job. The team is committed to professional, bilingual service and convenient options such as rooftop delivery, same-day delivery, and express pick-up. SYL Roofing Supply strives to build lasting partnerships by maintaining dependable inventory and supporting customer success on every project.

Role Description

The Inside Sales Representative is a full-time, on-site role. This role is responsible for handling inbound and outbound calls, assisting walk-in customers, and providing product information and quotes for roofing materials and related supplies. Day-to-day tasks include processing orders, creating and updating customer accounts, coordinating with the warehouse and delivery teams, and following up on leads to grow sales. The Inside Sales Representative will support contractors with pricing, availability, and product recommendations, while ensuring timely responses and accurate documentation. This position also involves maintaining strong customer relationships, addressing service issues promptly, and contributing to a positive, collaborative sales environment.

Qualifications

• Bilingual is required English/Spanish. No exceptions
• Strong Inside Sales skills with experience managing inbound inquiries and proactive outreach.
• Ability to maintain high Customer Satisfaction through attentive Customer Service and problem resolution.
• Experience with Lead Generation and nurturing prospects into long-term accounts.
• Proficiency in Account Management, including maintaining records, tracking orders, and supporting repeat business.
• Knowledge of or interest in roofing materials, construction products, or building supply industry is beneficial.
• Effective verbal and written communication skills; bilingual English/Spanish.
• Comfort with basic computer systems, and order entry processes.
• Ability to work on-site full time, prioritize multiple customer requests, and collaborate with operations and delivery teams.
• Previous experience in sales, customer service, or distribution environments preferred; high school diploma or equivalent required.