Inside Sales & Customer Service Representative

RoofingDirect.com LLC; Meridian (ID); Presencial; USD 29.000 - 36.000; Jornada completa

Descripción de la vacante

RoofingDirect.com LLC is seeking an Inside Sales & Customer Service Representative in Meridian, ID. The role balances inbound sales support with proactive customer service, handling quotes, orders, and related inquiries.

You will respond promptly to inquiries, assist with product selection, and maintain CRM records to ensure accurate order fulfillment and customer satisfaction.

Formación

• Strong communication and problem-solving skills.
• Ability to respond quickly and professionally to inquiries.
• Excellent organizational and multitasking abilities.

Responsabilidades

• Respond to inbound sales inquiries via phone, email, and live chat.
• Assist customers with product selection, pricing, and purchasing decisions.
• Prepare accurate quotes and convert opportunities into orders.
• Identify cross-selling and upselling opportunities.
• Document interactions and follow-ups in the CRM accurately.
• Support order processing and collaboration with internal teams.

Conocimientos

Inbound sales

Customer service

CRM usage

Product knowledge

Herramientas

NetSuite

Descripción del empleo

• Location 649 North Ralstin Street,Meridian, ID, 83642,United States
• Base Pay $21.00 - $26.00 / Hour
• Job Category Sales
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Manage Others No

Description

Inside Sales (Approximately 50%)

• Respond promptly and professionally to inbound sales inquiries received by phone, email, and live chat.
• Assist customers with product selection, pricing, availability, and purchasing decisions.
• Prepare accurate quotes, follow up on open opportunities, and convert inquiries and quotes into orders.
• Identify appropriate cross-selling and upselling opportunities based on customer needs.
• Develop relationships with repeat customers and professional contractors.
• Document customer interactions, opportunities, and follow-up activities accurately in the CRM; maintain ownership through completion.

Customer Service (Approximately 50%)

• Provide knowledgeable, courteous customer support before, during, and after the sale.
• Respond to questions about orders, product details, shipping, delivery, and order status.
• Investigate and help resolve damaged shipments, returns, warranty questions, and other order concerns.
• Coordinate with purchasing, warehouse personnel, and vendor partners to address customer needs.
• Communicate proactively regarding order changes, delays, and resolutions; follow issues through to closure.
• Support a positive customer experience that promotes customer retention and repeat business.

Order Management and Team Collaboration

• Enter and process customer orders accurately in company systems; verify pricing, availability, and estimated lead times.
• Maintain complete and accurate customer records and communication notes.
• Coordinate with internal departments to support timely, accurate order fulfillment.
• Adjust between sales and service responsibilities as business demands and inquiry volumes change.
• Collaborate with team members to maintain appropriate customer coverage and response times.

Performance Expectations

Performance will be assessed based on a combination of sales results, customer service quality, operational accuracy, and teamwork, including:

• Inbound sales conversion, quote follow-up, and quote-to-order conversion.
• Sales productivity and contribution to team goals.
• Timely responses to customer inquiries and effective resolution of order issues.
• Customer satisfaction, professionalism, and quality of communication.
• Accuracy of quotes, order processing, CRM records, and customer documentation.
• Reliability, accountability, adaptability, and effective collaboration across the team.

Additional Information

This job description describes the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified based on business needs.

Requirements

• Strong customer service, interpersonal, verbal, and written communication skills.
• Ability to communicate confidently by phone and assist customers in purchasing decisions.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Proficiency with computers, email, and web-based business applications.
• Ability to exercise sound judgment, solve routine problems independently, and collaborate effectively with others.
• Demonstrated dependability, accountability, adaptability, and willingness to learn.

Preferred Qualifications

• Two or more years of experience in inside sales, customer service, or a related customer-facing role.
• Experience with roofing, construction, building materials, HVAC, or wholesale distribution.
• Experience in e-commerce or an inbound inside sales environment.
• Experience with CRM or ERP systems, preferably NetSuite.
• Experience preparing quotes, processing orders, managing customer accounts, or coordinating shipping and fulfillment.

Summary

The Inside Sales & Customer Service Representative supports RoofingDirect.com customers throughout the purchasing process by responding to inbound sales opportunities, providing knowledgeable product assistance, processing orders, and resolving service inquiries. This position balances sales and customer support responsibilities, with an emphasis on accuracy, responsiveness, relationship building, and follow-through. The role primarily handles inbound inquiries rather than outbound cold calling.