Inside Sales Representative

DSA Doors; Raleigh (NC); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite office environment

Celebrations and gatherings

Recognition program

Team approach

Descripción de la vacante

DSA Doors is seeking an Inside Sales Representative to join our Raleigh team. You will be the first point of contact for customers, handling quotes, pricing, product details, and order updates, while supporting the Custom/Project Sales team on unique orders.

You’ll enter orders in the CRM/ERP, provide timely order updates, and look for upsell opportunities. This onsite, full-time role offers a collaborative, team-driven work environment.

Formación

• Associate degree or experience in inside sales or customer service.
• Strong communication and a customer-first mindset.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Ability to stay organized, work efficiently, and manage multiple tasks.

Responsabilidades

• Be the first point of contact for customer calls and emails.
• Prepare and send quotes, pricing, product info, and lead times.
• Enter accurate customer orders in the CRM/ERP system.
• Provide updates on order status, shipping, or changes.
• Look for upsell opportunities and add complementary products.
• Keep detailed notes in the CRM for visibility and follow-up.
• Coordinate with the sales team for a smooth customer experience.
• Send samples, catalogs, or product information as needed.
• Assist Custom/Project Sales with non-standard requests.
• Help prepare custom quotes, RFQs, and submittals.
• Coordinate with Engineering, Operations, and Customer Service for project details.
• Track project timelines and deliver updates.

Conocimientos

Communication skills

Customer-first mindset

Time management

Organization

Educación

Associate degree or equivalent

Herramientas

Outlook

Excel

Word

PowerPoint

Descripción del empleo

DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit.

Why You’ll Love This Role

As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.

What You’ll Do

Customer Support & Standard Sales

• Be the first point of contact for customer calls and emails
• Prepare and send quotes, pricing, product info, and lead times
• Enter accurate customer orders in the CRM/ERP system
• Provide updates on order status, shipping, or changes
• Look for opportunities to upsell or add complementary products
• Keep detailed notes in the CRM for visibility and follow-up
• Coordinate with the sales team to ensure a smooth customer experience
• Send samples, catalogs, or product information as needed

Custom Project Support

• Assist the Custom/Project Sales team with non-standard or unique customer requests
• Help prepare custom quotes, RFQs, and submittals
• Coordinate with Engineering, Operations, and Customer Service for accurate project details
• Track project timelines and ensure customers receive updates
• Support smooth handoffs from quote to production

Requirements

What You Bring:

• Associate degree or experience in inside sales or customer service
• Strong communication skills and a customer-first mindset
• Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to stay organized, work efficiently, and manage multiple tasks

Experience You’ll Bring

• Associates degree or previous experience in customer service or inside sales
• Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
• Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential

We’ll Be Excited If You Have

• 2+ years inside sales or customer service experience in selling doors or building materials industry
• CRM and ERP experience

Work Environment

• Onsite office environment
• Monday to Friday
• Celebrations and gatherings
• Recognition program
• Team approach

This is a full-time role, onsite in our Raleigh location.