Inside Sales Representative

DSA Doors; Raleigh (NC); In loco; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Celebrations and gatherings

Recognition program

Team approach

Descrizione del lavoro

DSA Doors is growing in Raleigh and seeking a friendly Inside Sales Representative to support customer quotes, pricing, and product details while assisting a custom project team on unique orders.

You will be the first point of contact for customers, entering orders and providing timely updates. This onsite role emphasizes organization, communication, and a team-focused atmosphere with regular, Monday–Friday hours.

Competenze

• Associate degree or related inside sales/customer service experience.
• Strong communication and customer-first mindset.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to stay organized and manage multiple tasks.

Mansioni

• Be the first point of contact for customer calls and emails.
• Prepare and send quotes, pricing, product info, and lead times.
• Enter accurate customer orders in the CRM/ERP system.
• Provide updates on order status, shipping, or changes.
• Look for opportunities to upsell or add complementary products.
• Keep detailed notes in the CRM for visibility and follow-up.
• Coordinate with the sales team for a smooth customer experience.
• Send samples, catalogs, or product information as needed.
• Assist Custom/Project Sales with non-standard requests.
• Help prepare custom quotes, RFQs, and submittals.

Conoscenze

Customer-focused

Strong communication

Organized

Multitasking

Formazione

Associate degree

Strumenti

Microsoft Office

CRM/ERP

Descrizione del lavoro

Description

DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit.

Why You’ll Love This Role:

As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.

What You’ll Do:

Customer Support & Standard Sales

• Be the first point of contact for customer calls and emails
• Prepare and send quotes, pricing, product info, and lead times
• Enter accurate customer orders in the CRM/ERP system
• Provide updates on order status, shipping, or changes
• Look for opportunities to upsell or add complementary products
• Keep detailed notes in the CRM for visibility and follow-up
• Coordinate with the sales team to ensure a smooth customer experience
• Send samples, catalogs, or product information as needed

Custom Project Support

• Assist the Custom/Project Sales team with non-standard or unique customer requests
• Help prepare custom quotes, RFQs, and submittals
• Coordinate with Engineering, Operations, and Customer Service for accurate project details
• Track project timelines and ensure customers receive updates
• Support smooth handoffs from quote to production

Requirements

What You Bring:

• Associate degree or experience in inside sales or customer service
• Strong communication skills and a customer-first mindset
• Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to stay organized, work efficiently, and manage multiple tasks

Experience you’ll bring:

• Associates degree or previous experience in customer service or inside sales
• Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
• Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential

We’ll be excited if you have:

• 2+ years inside sales or customer service experience in selling doors or building materials industry
• CRM and ERP experience

Work Environment:

• Onsite office environment
• Monday to Friday
• Celebrations and gatherings
• Recognition program
• Team approach

This is a full-time role, onsite in our Raleigh location.