Inside Sales Representative

NWH; Beachwood (OH); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunity

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

HSA

Job summary

Northwest Hardwoods is seeking an Inside Sales Representative to accelerate growth within an assigned territory by identifying expanding market share and strengthening relationships with existing customers.

You'll leverage a broad hardwood product portfolio to deliver value-driven solutions that help customers achieve their business objectives, while collaborating with Account Managers to coordinate orders and hit revenue targets.

Qualifications

• High school diploma as minimum education requirement.
• Self-motivated with a competitive mindset and strong work ethic.
• Excellent communication and relationship-building skills.
• 4–5 years of successful sales experience, preferably in hardwood lumber or related industries.

Responsibilities

• Identify upselling and cross-selling opportunities with customers.
• Follow up on quotes and convert inquiries into sales.
• Coordinate large contractor orders with Outside Account managers.
• Apply knowledge of lumber and millwork to recommend items.
• Process orders and quotations accurately in the ERP system.
• Support delivery scheduling and stock monitoring.
• Build and expand existing customer relationships.
• Collaborate with Finance, Supply Chain, Operations, and Marketing to ensure a great customer experience.

Skills

Customer relationship-building

Communication skills

Sales experience

Lumber/building products knowledge

Negotiation

Education

High school diploma

Tools

ERP system

Job description

Description

Join a Team That Keeps the World Moving!

What if your work helped connect North American hardwood products with customers around the world?! Northwest Hardwoods is a leading manufacturer of hardwood lumber in North America and a fully integrated global supplier serving the furniture, cabinet, molding, and millwork industries.

At Northwest Hardwoods (NWH), as an Inside Sales Representative, you'll play an important role in assisting in accelerating growth within an assigned territory by identifying expanding market share, and strengthening relationships with existing customers. You will leverage NWH's extensive hardwood product portfolio to deliver value-driven solutions that help customers achieve their business objectives.

This is a great opportunity for a consultative sales professional who thrives on uncovering opportunities, negotiating successful outcomes, and consistently exceeding sales targets.

Requirements

Why This Role Matters:

As an Inside Sales Representative, you will maximize all opportunities to capture the market share and grow high-volume, long-term supply contracts. By collaborating with our outdoors Account Managers and clients, you will continue to grow and build upon the deep, reliable trust required to turn first-time buyers into lifelong partners. This consistent presence ensures NWH is the absolute first choice, driving immediate territory growth while aiding in securing steady, recurring revenue for years to come.

What You'll Do:

• Identify upselling and cross-selling opportunities naturally, adding value to customer orders through complementary products.
• Proactively follow up on pending quotes, revive dormant contractor accounts, and convert inbound inquiries into sales.
• Partner closely with Outside Account managers to coordinate large contractor orders and assist in hitting team revenue targets.
• Apply knowledge of lumber and millwork to help customers select items that best fit their project needs.
• Professionally troubleshoot order processing issues, answer pricing/availability questions, and resolve customer concerns or complaints.
• Expand existing customer relationships by identifying opportunities for increased market share, cross-selling, and strategic account development
• Generate accurate sales quotations and project estimates via phone, email, and online requests.
• Accurately process customer transactions and complete orders into the ERP system.
• Assist and coordinate delivery schedules, communicating delivery dates and ticket-flow statuses clearly with operations, yard personnel, and customers.
• Assist with stock monitoring, reporting inventory discrepancies, and resolving stock shortages.
• Partner with Finance, Supply Chain, Operations, and Marketing teams to ensure a best-in-class customer experience from quote through delivery
• Represent NWH with professionalism and integrity while exemplifying the company's commitment to Safety, People, Quality, Stewardship, and Innovation
• Serve as a trusted advisor to customers by understanding their business needs and recommending tailored hardwood lumber solutions

What You Bring:

• High school diploma
• Clear desire for professional advancement - view this role as critical training ground for the field
• Self-motivated with a competitive mindset and strong work ethic
• Excellent communication and relationship-building skills
• Strong critical thinking and problem-solving abilities in a fast-paced environment
• Hardwood lumber or building products experience (plus, not required)

Preferred:

• 4–5 years of successful sales experience, preferably within the hardwood lumber, building products, industrial distribution, or related industries
• Demonstrated ability to grow existing accounts, and achieve aggressive sales goals
• Proven success building strong customer relationships and influencing purchasing decisions
• Hardwood lumber or building products experience (plus, not required)

You’ll Thrive Here If You Are:

You take ownership and have an entrepreneurial mindset—you’re motivated to build, grow, and make an impact.

You're a consultative seller who enjoys understanding customer needs and connecting them with the right solutions.

You're a natural relationship builder who can connect with customers, partners, and internal teams.

You're an excellent communicator who knows how to build trust and communicate value.

You're comfortable working with and entering data.

You thrive in a fast-paced, ever-changing environment and can confidently adjust when priorities shift.

You're a collaborative team player who enjoys partnering across departments to deliver exceptional customer experience.

You're results-driven, motivated, and competitive, with a strong sense of urgency and a passion for winning.

You bring knowledge of hardwood lumber or building products (strong plus, but not required).

What We Offer:

Northwest Hardwoods (NWH) provides a competitive benefits package that includes:

• Competitive salary
• Bonus opportunity based on company performance
• Medical / Dental / Vision Insurance
• Life Insurance
• Short-Term and Voluntary Long-Term Disability Insurance
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Paid Time Off and Paid Holidays

Ready to Make an Impact?

If you're an experienced sales professional who enjoys the thrill of the hunt, interacting with our clients, and working with people around the world, we'd love to hear from you!

Northwest Hardwoods, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.