Inside Sales Representative

Wurth Wood Group; Raleigh (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Supplemental benefits

Company-paid life insurance

Short-term disability

Long-term disability

401k on start date

401k company match after 6 months

Job summary

Wurth Wood Group is seeking an Inside Sales Representative to build strong customer relationships within the Raleigh territory. You will conduct field and office interactions, educate customers on product benefits, and support the sales cycle from lead to order.

Role requires effective communication, a self-driven attitude, and the ability to multi-task while maintaining a high level of customer service. The position emphasizes meeting customer needs and driving revenue growth.

Qualifications

• High school diploma or GED required.
• Sales experience is required.
• Experience in woodworking or millwork would be a plus.
• Solid communication and interpersonal skills.

Responsibilities

• Travel within the sales territory to meet prospects and customers.
• Conduct calls and face-to-face meetings with customers daily.
• Build and maintain relationships with new and repeat customers.
• Maintain records of all sales leads and/or customer accounts.
• Educate customers on product benefits and potential cost savings.
• Sell the company's products to customers within the territory.
• Monitor competitors, new products, and market conditions to understand customer needs.
• Answer inquiries and assist customers promptly, courteously, and effectively.
• Follow up on orders and status updates as needed.
• Listen to customer needs and offer suitable solutions and support.
• Explain product features and answer questions from customers.
• Cross-sell or upsell products to increase purchase amounts.
• Respond to inquiries and complaints promptly and professionally.
• Perform other duties as assigned.

Skills

Sales experience

Woodworking knowledge

Communication skills

Self-starter

Detail oriented

Team oriented

Customer service

Market knowledge

Multi-tasking

Flexible hours

Enthusiastic

Education

High school diploma or GED

Job description

Position Summary

The Inside Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the assigned territory. Conducts sales out in the field via face-to-face interactions with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. The Inside Sales Representative must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stay current with promotional events and sales.

Essential Duties And Responsibilities

• Travel within sales territory to meet prospects and customers.
• Conduct calls and face-to-face meetings with customers daily.
• Build and maintain relationships with new and repeat customers.
• Maintain records of all sales leads and/or customer accounts.
• Educate customers on how products can benefit them financially and professionally.
• Sell the company's products to customers within a given territory.
• Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
• Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and effectively.
• Follow-up calls to customers regarding order status, as needed.
• Listen and understand customer needs and offer solutions and support.
• Communicate to customers about products' different features and answer questions they may have.
• Cross-sell or up-sell products to customers to increase purchase amounts.
• Respond courteously and swiftly to customer inquiries and/or complaints.
• Other duties as assigned.

Position Qualifications

• A high school diploma or GED is required.

Skills/Experience

• Sales experience is a must
• Experience in woodworking or millwork would be a plus!
• Solid communication and interpersonal skills.
• Self-starter.
• Detail oriented.
• Willing to work independently; always team focused.
• Excellent understanding of sales principles and customer service practices.
• Knowledge of customer and market dynamics and requirements.
• Ability to read, write, and effectively communicate with customers, peers and management.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Ability to work a variety of hours, which may include early mornings, evenings, and weekends.
• Adherence to the Employee Handbook and Code of Conduct

Reporting Structure Within The Organization

• Reports to the Regional Sales Manager.
• No supervisor responsibilities in this position.

Work Environment

• Travel within assigned sales territory; outside of a formal office or formal team environment.
• Work in the office to cover absences, if needed.

Benefits

• Medical
• Dental
• Vision
• Supplemental benefits
• Company-paid life insurance
• Company-paid Short-term and Long-term disability
• Eligible for 401k first day of employment
• Company match on 401k after 6 months of service