Inside Sales Representative

Wurth Wood Group; Greer (SC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Supplemental benefits

Company-paid life insurance

Short-term and Long-term Disability

Job summary

Würth Wood Group in Greer, SC is seeking an Inside Sales Representative to cultivate strong customer relationships within the branch territory. You will conduct sales from the office via phone and digital channels, building trust and guiding prospects toward future sales while delivering excellent customer experiences.

You will develop product knowledge, collaborate with vendors and product specialists, and stay current on promotions and sales activities.

Qualifications

• The candidate should have proven sales or customer service experience.
• Strong communication and interpersonal abilities are essential.
• Self-motivated with attention to detail and multi-tasking skills.
• Solid understanding of sales principles and customer service practices.
• Ability to read, write, and communicate effectively with customers and management.
• Knowledge of customer and market dynamics is a plus.

Responsibilities

• Conduct daily sales calls and communications with customers.
• Build and maintain relationships with new and repeat customers.
• Maintain records of sales leads and customer accounts.
• Educate customers on product benefits and financial impact.
• Sell company products within a defined territory.
• Monitor competitors and market needs to advise customers.
• Answer inquiries promptly and assist with order status.
• Follow up on orders and provide solutions and support.
• Cross-sell or upsell to increase purchase amounts.
• Drive web sales with current and prospective customers.

Skills

Sales experience

Communication skills

Self-starter

Detail oriented

Sales principles

Customer knowledge

Reading/writing

Multitasking

Enthusiastic, friendly

Education

High school diploma

Marketing degree preferred

Job description

Position Summary

The Inside Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the branch territory. Conducts sales from inside the office via telephone calls, and other forms of digital communication, with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands‑on explanations of any new or updated products when necessary. Excellent social skills allow the fostering of strong relationships.

Position Summary

The Inside Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the branch territory. Conducts sales from inside the office via telephone calls, and other forms of digital communication, with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands‑on explanations of any new or updated products when necessary. Excellent social skills allow the fostering of strong relationships.

The Inside Sales Representative must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers.

Develops product knowledge by reading current vendor tags and pamphlets and attending training classes to better communicate with the customer.

The Inside Sales Representative will also work with vendors and product specialists in your territory to provide value-added support to customers within your territory.

Stay current with promotional events and sales.

Essential Duties And Responsibilities

• Conduct sales calls and communicate with customers daily.
• Build and maintain relationships with new and repeat customers.
• Maintain records of all sales leads and/or customer accounts.
• Educate customers on how products can benefit them financially and professionally.
• Sell the company's products to customers within a given territory.
• Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
• Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and effectively.
• Follow-up calls to customers regarding order status, as needed.
• Listen and understand customer needs and offer solutions and support.
• Communicate to customers about products' different features and answer questions they may have.
• Cross-sell or up-sell products to customers to increase purchase amounts.
• Drives web sales business with existing and potential customers.
• Respond courteously and swiftly to customer inquiries and/or complaints.
• Other duties as assigned.

Education

Position Qualifications:

• A high school diploma or GED is required.
• A College degree in marketing or a related field is a plus.

Skills/Experience

• Sales/Customer Service experience
• Solid communication and interpersonal skills.
• Self-starter.
• Detail-oriented.
• Excellent understanding of sales principles and customer service practices.
• Knowledge of customer and market dynamics and requirements.
• Ability to read, write, and effectively communicate with customers, peers, and management.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Ability to think outside the box.
• Adherence to the Employee Handbook and Code of Conduct.

Reporting Structure Within The Organization

• Reports to the Regional Sales Manager.
• No supervisor responsibilities in this position.

Work Environment

• Sales office at our local branch for your assigned territory.

Benefits

• Medical
• Dental
• Vision
• Supplemental benefits
• Company-paid life insurance
• Company- paid Short-term and Long-term Disability
• 401k and company match