Inside Sales Representative

Rbanw; Portland (OR); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Health, dental, and vision insurance

PTO & holidays

Career growth

Company mission

Job summary

Renewal by Andersen of Oregon is seeking an Inside Sales Center Representative to handle inbound and outbound calls, schedule consultations, and guide homeowners through the sales process from our Portland office. This full-time role offers a fast-paced environment and opportunities for performance-based bonuses.

You should be customer-focused, fluent in English (Spanish a plus), with a year of customer service or sales experience, strong computer skills, and the ability to multitask across

Qualifications

• Minimum of 1 year in customer service, call center, or sales preferred.
• Fluent in English; Spanish bilingual a plus.
• Basic computer skills and ability to learn internal systems.
• Strong communication and organizational skills.
• On-site Portland office; reliable transportation required.
• Weekend availability required.

Responsibilities

• Serve as first point of contact for homeowners via inbound calls.
• Schedule appointments for sales team from warm leads.
• Guide homeowners through scheduling with a professional experience.
• Maintain accurate customer interactions in CRM.
• Coordinate with sales team for calendar and handoff.
• Assist with special projects as needed.

Skills

Customer service

Phone etiquette

Multitasking

CRM software

Spanish (bonus)

Tools

CRM system

Job description

The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacturer in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

At Renewal by Andersen of Oregon, we are committed to creating exceptional experiences for homeowners while delivering premium window and door replacement solutions. We are currently seeking enthusiastic and goal-driven Inside Sales Center (ISC) Representatives to join our expanding Portland-based team. This position is perfect for individuals who enjoy helping customers, working in a fast-paced environment, and earning great bonuses while doing it.

As an ISC Representative, you will be responsible for managing inbound and outbound calls, scheduling appointments, and ensuring a seamless experience for homeowners. This is a fantastic opportunity to grow your career within a well-established and supportive organization.

Benefits

• Competitive Pay: Hourly rate between $18-$21, plus performance-based bonus opportunities paid out each paycheck.
• Flexible Scheduling: Full-time shifts available to fit your needs.
• Comprehensive Benefits Package: Full-time employees are eligible for health, dental, and vision insurance.
• Paid Time Off & Holidays: PTO and paid holidays offered to full-time employees.
• Career Growth: Opportunities for advancement within the company - the ISC role is just the beginning.
• Company Mission: Be part of a nationally recognized brand with over 120 years of success, committed to quality, integrity and giving back to the community.

Responsibilities

• Customer Engagement: Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust.
• Appointment Scheduling: Make outbound calls to warm leads from internal databases (no cold calling) and schedule consultations for our sales team.
• Customer Experience: Guide homeowners through the scheduling process while providing a professional and welcoming experience on every call.
• Record Management: Maintain accurate and up-to-date customer interactions in the CRM system.
• Team Collaboration: Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff.
• Additional Duties: Assist with special projects and tasks as assigned by leadership.

Qualifications

• Language: Fluent in English, with clear and effective verbal communication skills. Bilingual in Spanish is a huge plus!
• Experience: Minimum of 1 year in customer service, call center, or sales preferred.
• Technical Skills: Basic computer proficiency, comfort navigating multiple screens, and the ability to quickly learn internal systems.
• Communication Skills: Professional demeanor with strong phone etiquette and verbal communication skills.
• Organizational Skills: High attention to detail and the ability to multitask in a fast-paced environment.
• Transportation: Reliable transportation to and from our Portland office.
• Work Environment: On-site, in a dynamic office/call center setting with moderate noise level.
• Activity: Approximately 90% of time spent sitting at a desk, using a computer and phone.
• Schedule: Must be available to work at least one weekend day (Saturday or Sunday).

Join Us

Joining Renewal by Andersen of Oregon's Inside Sales Center means becoming part of a growing and energized team that prioritizes employee development, performance rewards, and customer satisfaction. If you are goal-oriented, service-driven, and thrive in a team-oriented environment, we invite you to apply and grow your career with us today!

Equal Opportunity Statement

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.