Customer Care Coordinator

Rbanw; Portland (OR); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career growth opportunities

Job summary

Rbanw is looking for a Customer Care Coordinator in Portland, OR to be the main point of contact for customers. This role involves clear communication, timely responses, and thorough support throughout the customer journey.

Responsibilities include responding to customer inquiries, coordinating project updates, and maintaining records in Salesforce. Candidates should have 2-5 years of experience in customer service, strong communication skills, and a focus on problem-solving.

The position offers competitive pay ranging from $20-$23 per hour, a comprehensive benefits package, and opportunities for career growth within the company.

Qualifications

• 2-5+ years in a customer service or support role.
• Strong written and verbal communication skills.
• High attention to detail and time management.

Responsibilities

• Respond to inbound customer communications promptly and professionally.
• Provide proactive updates to homeowners on installation status.
• Research and resolve customer inquiries, escalating as needed.

Skills

Customer service experience

Strong communication

Problem solving

Organization

Tools

Salesforce

Microsoft Office Suite

Job description

About the Role

Renewal by Andersen of Oregon and SW Washington is seeking a Customer Care Coordinator to serve as the primary point of contact for our customers, ensuring clear communication, prompt responses, and thorough support throughout the customer journey.

Benefits

• Competitive pay: $20-$23 per hour based on experience, with performance-based bonus eligibility (including NPS bonus).
• Comprehensive Benefits Package: Health, dental, and vision insurance, along with long-term disability.
• 401(k) with Company Match: Competitive company contributions to help build your future.
• Paid Time Off and Company Paid Holidays: Generous PTO and 6 Paid Holidays to support work-life balance.
• Career Growth: Training and development opportunities, with room to grow within our Customer Care department.

Responsibilities

• Customer Communication: Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.
• Project Updates: Provide clear, proactive updates to homeowners regarding their installation status.
• Issue Resolution: Research and follow through on customer inquiries; escalatıön issues to the appropriate team as needed.
• Internal Coordination: Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.
• Problem Solving: Support homeowners with logistical changes, reschedules, and service‑related questions.
• Documentation: Maintain detailed records in Salesforce and other internal platforms.
• Team Support: Contribute to a positive team environment through excellent communication and reliability.
• Product & Inventory Support: Conduct basic quality checks and assist with pulling products from the warehouse as needed.
• Field Exposure: Participate in occasional job site visits for hands‑on learning and training opportunities.
• Policy Knowledge: Stay informed on current Renewal by Andersen warranty policies to support customer needs.
• Team Collaboration: Take on other duties as assigned by Customer Care Leadership to support department goals.

Qualifications

• Experience: 2-5+ years in a customer service or support role.
• Communication: Strong written and verbal communication skills.
• Organization: High attention to detail, follow‑through, and time management.
• Independence: Proven ability to work independently and take initiative.
• Problem Solving: Ability to assess issues quickly and propose effective solutions.
• Customer Focused: A clear understanding of the customer journey and the importance of experience at every stage.

Preferred Experience

• Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes.

Software Proficiency

• Skilled in Microsoft Office Suite and various texting/chat communication platforms.
• Hands‑on experience with Salesforce and the use of Salesforce Reports for tracking and communication.
• Familiarity with VoIP systems such as Five9 for efficient call handling.
• Ability to rapidly absorb and apply knowledge of product offerings and company policies.

Work Environment

• Full‑time, in‑office role based in Portland, OR.
• Ability to sit or stand for extended periods and perform repetitive hand tasks.
• Occasional bending and lifting of items up to 50 lbs.

Renewal by Andersen Corporation is the full‑service window‑replacement division of the Andersen Corporation with over 100 locations across North America.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens to create a welcoming and safe environment for all team members.