Inside Sales Representative

Express Employment Professionals; Delaware (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

Express Employment Professionals in the United States (Ohio/Delaware area) seeks an Inside Sales Representative to provide sales and customer service to retail customers. Under direct supervision, you will assist with product selection, pricing, availability, refunds/exchanges, and answer inquiries via walk-in, phone or email.

You will enter orders, quote small packages, schedule delivery, support workshops, help with inventory and housekeeping, and uphold safety procedures.

Qualifications

• High school diploma or GED plus six months of sales experience.
• Criminal background check satisfactory.
• Knowledge of pricing, discount rules and estimating formulas.

Responsibilities

• Assist retail customers with product selection, pricing and availability.
• Sell products and provide quotes for small packages.
• Enter orders and schedule product delivery.
• Maintain store housekeeping and inventory controls.
• Respond to customer inquiries via walk-in, phone or email.

Skills

Sales techniques

Customer service

Communication skills

Detail orientation

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

ERP system

Job description

Inside Sales Representative

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

MINIMUM REQUIREMENTS

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience. Satisfactory criminal background check.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and value diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability, or any other protected status.

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