Inside Sales Representative

Reliance, Inc.; Kent (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life and AD&D insurance

EAP

PTO and 9 paid holidays

Flexible Spending Accounts

Wellness incentives

Employee discount program

Community engagement

Job summary

EMJ is seeking an Inside Sales Representative to promote and maintain sales by originating and developing leads, working remotely via phone or email, and handling inquiries. The role involves selling fabricated and non-fabricated steel to industrial clients, managing relationships, processing orders, and coordinating with operations and the Test Reports Department.

Eligible employees participate in a quarterly Sales Incentive Program based on gross profit and team performance.

Qualifications

• 1–2 years of relevant experience or equivalent education and experience.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Excellent verbal and written communication; strong virtual presence and listening skills.

Responsibilities

• Sell products to business and industrial establishments or individuals at the sales office.
• Serve as the primary contact for customers and maintain relationships with assigned accounts.
• Develop sales strategies and plans to assess buying potential and product requirements.
• Coordinate with operations and Test Reports Department for certification requirements.
• Enter and follow up on quotations and process sales orders.
• Negotiate pricing within guidelines and facilitate execution of agreements.

Skills

Sales knowledge

Customer service

Metals industry knowledge

Communication

Time management

MS Office

Education

High School diploma/GED

Bachelor’s degree preferred

Job description

Job Summary

Inside Sales Representative

Department: Inside Sales

Reports To: Inside Sales Manager / General Manager

FLSA Status: Non-Exempt

Type of Position: Full-Time / Regular

Company Summary

EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.

Job Summary

This position is part of the Inside Sales job family, responsible for promoting and maintaining sales by originating and developing leads, performing sales remotely (over the phone or email), and handling incoming inquiries. The role is key in selling both fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department.

Sales Incentive Program

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 9 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

Physical Requirements

Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Stand or Sit(Stationary position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Essential Job Duties

• Sell products for distribution to business and industrial establishments or individuals at sales office.
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and email inquiries; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer complaints and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical product questions.
• Monitor customer satisfaction and promote continuous improvement feedback.
• Enter and follow up on quotations in appropriate systems.
• Negotiate pricing and agreements within guidelines.
• Facilitate execution of agreements and coordinate with operations.
• Stay updated on industry knowledge, competitors, and business trends.
• Maintain working knowledge of company products, services, and policies.
• Collaborate with sales and operations teams to increase sales penetration.
• Adhere to all safety processes and protocols.
• Process direct mail re-orders and special requirement orders, coordinating shipping and billing.

Required Skills

Qualifications

• 1-2 years of relevant experience or any equivalent combination of education and experience.
• High School diploma/GED required; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills; strong virtual presence and listening skills.
• Strong analytical and problem-solving skills.
• Ability to apply mathematical concepts to practical situations.
• Sound decision-making skills based on analysis and judgment.
• Ability to maintain cooperative relationships with coworkers and customers.
• Proficiency in Microsoft Office and other relevant software.

Compensation Range

The anticipated compensation for this position is USD $65,000.00/Yr. - USD $90,000.00/Yr. depending on experience, qualifications, and location.