Sales Trainee (Earle M. Jorgensen, Phoenix, AZ)

Reliance, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 49,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life and AD&D insurance

EAP

PTO & 9 paid holidays

FSA

Wellness incentives

Employee discount program

Advancement opportunities

Tuition reimbursement

Job summary

Reliance, Inc. in Phoenix, AZ is hiring a Sales Trainee to join our Inside Sales team. The role provides structured, hands-on training and day-to-day involvement in sales activities, with a pathway to an Inside Sales Representative upon successful completion of the program.

You will learn to manage customer accounts, process quotes and orders, provide product support, and develop a foundation in metals industry sales practices. A supportive environment and growth opportunities are offered.

Qualifications

• 0–2 years of professional experience in a sales, service, or office environment.
• High School diploma or GED required; bachelor’s degree preferred.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn sales systems.
• Effective time management, attention to detail, and organizational skills.
• Bilingual (Spanish) preferred but not required.
• Proficient in basic math functions.

Responsibilities

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Skills

0–2 years experience

High School diploma or GED

Excellent communication

Microsoft Office

Time management

Teamwork

Spanish (preferred)

Basic math

Education

High School diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Job Summary

Sales Trainee (Earle M. Jorgensen, Phoenix, AZ)

Reports To: Inside Sales Manager / General Manager

FLSA Status: Non-Exempt

Type of Position: Full-Time / Regular

Company Summary

EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.

Location Summary - EMJ Phoenix

EMJ has been part of the Phoenix community since 1960. Our location proudly serves customers across Arizona and Southern New Mexico, delivering the high‑quality service and reliable support that define our organization.

Job Summary

Our Phoenix team is growing, and we’re looking for energetic, personable, and solution‑oriented individuals who are ready to make an impact. Guided by our company motto—“Hustle, That’s All”—we work hard every day to meet our customers’ needs with speed, accuracy, and dedication.

We are proud to be AS9120B certified, which reflects our ongoing commitment to quality, traceability, and continuous improvement. At EMJ Phoenix we challenge ourselves daily to enhance our processes and provide exceptional value to every customer we serve.

The Inside Sales Trainee position is designed to provide individuals with the training and experience needed to develop into a successful Inside Sales Representative. This full‑time role includes structured, hands‑on training and day‑to‑day involvement in sales activities. The trainee will learn to manage customer accounts, process quotes and orders, provide product support, and build a solid foundation in sales practices within the metals industry. Upon successful completion of the training period, the trainee may transition into an Inside Sales Representative role.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 9 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.
• Opportunities for advancement
• Professional development assistance
• Tuition reimbursement

Base salary of $49,000–$60,000 per year, based on qualifications and experience.

Sales Incentive Program:

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

Essential Job Duties

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Required Skills

Qualifications

• 0–2 years of professional experience, preferably in a sales, service, or office environment.
• High School diploma or GED required; bachelor’s degree preferred.
• Excellent written and verbal communication skills.
• Strong interest in developing a career in sales.
• Proficiency in Microsoft Office and the ability to learn sales systems.
• Effective time management, attention to detail, and organizational skills.
• Ability to work in a fast‑paced team environment with multiple priorities.
• Customer-focused with a professional demeanor and strong work ethic.
• Bilingual (Spanish) preferred but not required.
• Proficient in basic math functions.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN