Inside Sales Trainee

Reliance, Inc.; Hayward, Northern (CA, KY); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Life and AD&D insurance

EAP

PTO and holidays

Wellness incentives

Employee discounts

Community involvement

Job summary

Reliance, Inc. is seeking a Sales Trainee in Hayward, CA to join the Inside Sales team. This full-time role provides structured, hands-on training and daily exposure to sales activities, helping you learn to manage customer accounts, process quotes and orders, and provide product support.

Successful completion may lead to an Inside Sales Representative position. The program includes participation in a Sales Incentive Program tied to individual gross profit and team performance, with benefits

Qualifications

• 0–2 years of professional experience, preferably in a sales, service, or office environment.
• High School diploma or GED required; bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Strong interest in developing a career in sales.
• Proficiency in Microsoft Office and the ability to learn sales systems.
• Effective time management, attention to detail, and organizational skills.
• Ability to work in a fast-paced team environment with multiple priorities.
• Customer-focused with a professional demeanor and strong work ethic.

Responsibilities

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Skills

Experience 0-2y

Microsoft Office

Customer focus

Communication

Team collaboration

Education

High School diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Job Summary

Sales Trainee

Department: Inside Sales

Reports To: Inside Sales Manager / General Manager

FLSA Status: Non-Exempt

Type of Position: Full-Time / Regular

Company Summary

EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.

Job Summary

The Inside Sales Trainee position is designed to provide individuals with the training and experience needed to develop into a successful Inside Sales Representative. This full-time role includes structured, hands-on training and day-to-day involvement in sales activities. The trainee will learn to manage customer accounts, process quotes and orders, provide product support, and build a solid foundation in sales practices within the metals industry. Upon successful completion of the training period, the trainee may transition into an Inside Sales Representative role.

Sales Incentive Program

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 9 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

Essential Job Duties

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Required Skills

Qualifications

• 0–2 years of professional experience, preferably in a sales, service, or office environment.
• High School diploma or GED required; bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Strong interest in developing a career in sales.
• Proficiency in Microsoft Office and the ability to learn sales systems.
• Effective time management, attention to detail, and organizational skills.
• Ability to work in a fast-paced team environment with multiple priorities.
• Customer-focused with a professional demeanor and strong work ethic.

Compensation Range

The anticipated compensation for this position is USD $28.84/Hr. - USD $28.84/Hr. depending on experience, qualifications, and location.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN