Inside Sales Representative

Reliance, Inc.; Cleveland (OH); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match up to 4%

Paid time off and 9 paid holidays

Life and AD&D insurance

Short- and long-term disability

Job summary

EMJ, a leading metals distributor, is seeking an Inside Sales Representative to support existing accounts, develop new business, and ensure accurate order fulfillment. You’ll coordinate with operations and logistics to meet delivery timelines and maintain strong customer relationships.

Ideal candidates bring 1–2 years in inside sales or customer service in metals, with excellent communication and multitasking skills. Local Ohio candidates preferred for an on-site role with comprehensive benefits.

Qualifications

• 1–2 years of inside sales or customer service experience (industrial or metals preferred).
• Strong communication, follow-up, and problem-solving skills.
• High school diploma or GED; bachelor’s degree preferred.

Responsibilities

• Manage and grow customer accounts in manufacturing and industrial sectors.
• Respond to inbound calls and emails, prepare quotes, and process orders.
• Coordinate with operations and logistics to ensure timely deliveries.
• Support certification requirements with the Test Reports Department.
• Make outbound follow-up calls and prospect new customers.
• Maintain accurate records in CRM and monitor customer satisfaction.
• Negotiate pricing and agreements within company guidelines.
• Stay current on industry trends, competitors, and product knowledge.
• Collaborate with sales and operations teams to drive growth.

Skills

Inside sales

Customer service

Communication

Problem solving

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

CRM experience

Job description

Inside Sales Representative – Metals Distribution

Job Type: Full-time

Location: Cleveland, OH

About EMJ

Earle M. Jorgensen Company (EMJ) is a leading metals distributor with a century of experience supplying steel and aluminum bar, tubing and plate to manufacturers across North America. Our broad inventory, advanced processing capabilities, and nationwide network help our customers build what’s next.

About the Role

We’re looking for an Inside Sales Representative who thrives in a fast-paced, customer-focused environment. You’ll support existing accounts, develop new business, and work closely with operations to ensure accurate and timely order fulfillment.

What You’ll Do

• Manage and grow customer accounts in manufacturing and industrial sectors.
• Respond to inbound calls and emails, prepare quotes, and process orders.
• Coordinate with operations and logistics to ensure timely deliveries.
• Support certification requirements with the Test Reports Department.
• Make outbound follow-up calls and prospect new customers.
• Maintain accurate records in CRM and monitor customer satisfaction.
• Negotiate pricing and agreements within company guidelines.
• Stay current on industry trends, competitors, and product knowledge.
• Collaborate with sales and operations teams to drive growth.

What You’ll Bring

• 1–2 years of inside sales or customer service experience (industrial or metals preferred).
• High school diploma or GED required; bachelor’s degree preferred.
• Strong communication, follow-up, and problem-solving skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Proficiency in Microsoft Office; CRM experience a plus.

Compensation & Incentives

Hourly Pay: $22.60–$27.88 based on experience. In addition to base pay, this position offers a guaranteed incentive of $3,000 during the first four quarters of employment.

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

• Medical, dental, and vision insurance.
• 401(k) with company match up to 4%.
• Paid time off and 9 paid holidays.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Wellness incentives and LiveHealth Online access.
• Employee discount program with 30,000+ deals.
• Community engagement and volunteer opportunities.

Physical Requirements

• Primarily sedentary with occasional walking and standing.
• Must be able to lift up to 10 pounds occasionally.

Why Join Us

At EMJ, we believe in making a material difference – for our customers and our team. We offer a stable, growth‑oriented environment where experience is valued, and performance is recognized. If you’re ready to be part of a company that combines