Inside Sales Representative

Reliance, Inc.; Houston (TX); On-site; USD 32,401 - 33,778; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Life and AD&D insurance

Disability coverage

Employee Assistance Program (EAP)

Job summary

EMJ is seeking an Inside Sales Representative to promote and maintain sales by originating leads, performing sales over phone or email, and handling inquiries. You will sell fabricated and non-fabricated steel, manage customer relationships, process orders, and coordinate with operations and Test Reports.

The position offers a quarterly incentive program, a guaranteed $2,000 per quarter for the first year, and comprehensive benefits including health, 401(k) with match, life and disability

Qualifications

• 1–2 years of relevant experience or an equivalent education/experience blend.
• High School diploma or GED required; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service, and metals industry.
• Ability to multi-task, prioritize and manage time effectively.

Responsibilities

• Sell products to business and industrial establishments from the sales office.
• Maintain customer relationships and address issues for accounts.
• Grow business opportunities within customer accounts.
• Develop sales strategies and action plans for potential buyers.
• Develop new prospects and engage existing customers to increase sales.
• Respond to calls and emails; take and process orders.
• Determine pricing and delivery charges using systems and history.
• Coordinate with Test Reports for certification requirements.
• Resolve customer issues and discrepancies; maintain records.
• Make outbound follow-up and cold calls; highlight features.

Skills

1-2 years experience

High school diploma/GED

Bachelor’s degree preferred

Sales principles

Customer service

Metals industry knowledge

Time management

Communication skills

Analytical and problem solving

Microsoft Office proficiency

Education

High School diploma/GED

Bachelor’s degree preferred

Job description

Job Summary

Inside Sales Representative

Department: Inside Sales

Reports To: Inside Sales Manager / General Manager

FLSA Status: Non-Exempt

Company Summary

EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.

Job Summary

This position is part of the Inside Sales job family, responsible for promoting and maintaining sales by originating and developing leads, performing sales (over the phone or email), and handling incoming inquiries. The role is key in selling both fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department.

Compensation

Compensation: $23.52 - $24.52 per hour.

Sales Incentive Program

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

Sales Incentive Guarantee

In addition to base pay, this position offers a guaranteed incentive of $2,000 per quarter during thefirst year, first 4 quarters, of employment. After this time period, incentive earnings are based on performance.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 9 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

Physical Requirements

Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment

Office setting; controlled temperature environment

Function in the Job

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), Reaching, Repetitive Motion

Job Function

Essential Job Duties

• Sell products for distribution to business and industrial establishments or individuals at sales office.
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and email inquiries; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer issues and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical product questions.
• Monitor customer satisfaction and promote continuous improvement feedback.
• Enter and follow up on quotations in appropriate systems.
• Negotiate pricing and agreements within guidelines.
• Facilitate execution of agreements and coordinate with operations.
• Stay up to date on industry knowledge, competitors, and business trends.
• Maintain working knowledge of company products, services, and policies.
• Collaborate with sales and operations teams to increase sales penetration.
• Adhere to all safety processes and protocols.

Travel Requirements

Up to 10% travel may be required.

Required Skills

Qualifications

• 1-2 years of relevant experience or any equivalent combination of education and experience.
• High School diploma/GED required; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills; strong virtual presence and listening skills.
• Strong analytical and problem-solving skills.
• Ability to apply mathematical concepts to practical situations.
• Sound decision-making skills based on analysis and judgment.
• Ability to maintain cooperative relationships with coworkers and customers.
• Proficiency in Microsoft Office and other relevant software.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN