Inside Sales Representative

Adtran; Huntsville (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a proactive Inside Sales Representative in Huntsville, Alabama. This role involves driving customer success through effective communication, managing the opportunity funnel within Salesforce, and resolving customer inquiries efficiently. A Bachelor's degree is required, along with 0-2 years of related experience. The ideal candidate should possess strong organizational skills and customer service abilities. Join us to grow your career with a dynamic team.

Qualifications

• 0-2 years of experience in sales or customer service environment.
• Proficient in Salesforce and Microsoft Excel.
• Strong organizational and communication skills.

Responsibilities

• Manage opportunity funnel in Salesforce.
• Create accurate quotes and maintain customer price lists.
• Build strong relationships with customers.

Skills

Salesforce

Customer Service

Communication Skills

Problem-Solving

Organization

Education

Bachelor’s Degree in relevant field

Tools

Salesforce CPQ

SAP

Microsoft Excel

Job description

Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!

Job Summary

We are seeking a proactive and customer-focused Inside Sales Representative to join our team. This role is pivotal in driving customer success and supporting the sales process through effective communication, organization, and problem‑solving. Key responsibilities include managing the opportunity funnel within Salesforce, generating accurate quotes and price lists, and maintaining up‑to‑date customer records. The ideal candidate will build strong relationships with customers through regular outreach, promptly address inquiries and issues, and ensure a seamless customer experience from initial contact through post‑sale support. Success in this role requires attention to detail, a collaborative mindset, and a passion for delivering exceptional service.

Duties and Responsibilities

• Collaborate with outside sales representatives to manage opportunity funnel accurately and effectively within Salesforce
  • Maintain accurate accounts and leads
  • Create and maintain new opportunities
  • Ensure correct pricing and contractual information is used for opportunity creation
  • Work closely with regional VPs on revenue trajectory activities
• Create and manage accurate, timely quotes for hardware products using Salesforce CPQ tool
• Create and manage accurate customer price lists within Salesforce and ensure price lists are assigned to correct accounts
• Serve as a point of contact for customers seeking information about quotes, order status, etc.
  • Collaborate with internal teams to gather necessary information and resolve issues efficiently while keeping customers informed
• Focus on acquiring new customers, retaining and growing an existing installed base of customers, prepare activity and forecast reports as requested.
• Represent the company to the customer and the customer to the company in all sales‑oriented activities.
• Establish and develop key customer contacts and interfaces within the customer base to support Sales Account Teams and Adtran's objectives and strategies.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

Qualifications

Basic Qualifications

• Bachelor’s Degree in Business Administration, Finance, Marketing (or Electrical Engineering, Computer Engineering, Computer Science, Computer Information Science) required.
• Equivalent experience will be considered in lieu of a degree.
• 0-2 years of experience in a sales position or customer service type environment.
• Efficient with Salesforce, SAP, Microsoft Excel (specifically Word and PowerPoint).
• Technical ability or desire to learn IT/SaaS/Networking/Broadband/Wireless and other Telecommunications Technologies.
• Strong organizational and communication skills.
• Strong customer service skills with the ability to multi‑task and drive issues to resolution.

Preferred Qualifications (Optional)

• Experience in Telecommunications industry preferred.
• Data analysis experience preferred.
• Any prior customer, marketing, telemarketing experience is preferred.
• Prior sales experience strongly preferred.