Inside Sales Representative

System One; Houston (TX); On-site; USD 60,000 - 120,000; Full time

Job summary

System One is seeking an Inside Sales Representative in Houston, TX to support existing customers, prepare quotes, process orders, and identify opportunities to grow business. You will collaborate with Outside Sales, vendors, and Operations to move quotes from initial contact to delivery.

The role emphasizes building customer relationships, solving problems, and managing multiple priorities in a fast-paced environment.

Qualifications

• Inside sales, customer service, sales support, order processing, or related role experience.
• Experience with HDPE pipe, industrial products, piping systems, construction materials, or distribution is a plus.
• Strong math, data entry, grammar, and written communication skills.
• Excellent verbal communication and customer service.

Responsibilities

• Promote the company’s HDPE pipe products and related services to existing and prospective customers.
• Prepare and process customer quotes accurately and efficiently.
• Follow up on outstanding quotes to identify opportunities and close sales.
• Support Outside Sales Representatives with customer accounts, pricing, quotes, and order information.
• Build and maintain relationships with customers to encourage repeat business and long‑term account retention.
• Identify new sales opportunities through existing customers, business directories, referrals, and other sources.
• Conduct outbound sales calls and prospect for new business.
• Identify opportunities to upsell additional products and services.
• Contact vendors to compare pricing, product availability, and lead times.
• Negotiate and coordinate with vendors to help secure competitive pricing.
• Process customer orders and purchase orders accurately and promptly.
• Coordinate with Accounting to establish new customer accounts and verify creditworthiness.
• Prepare rental paperwork and technical documentation as needed.
• Assist with simple drawings for in‑house fabrication projects.
• Process Material Test Reports (MTRs) and Certificates of Compliance (COCs) when requested by customers.
• Coordinate with the Shipping Department to ensure orders are shipped accurately and on time.
• Obtain freight quotes and schedule shipments with freight brokers.
• Track purchase orders, follow up on deliveries, and confirm direct shipments are received.
• Process completed technical jobs for invoicing.
• Resolve customer questions, order issues, and shipment concerns.
• Maintain accurate customer information, order details, and sales activity.

Skills

Customer relationships

Quote preparation

Order processing

Attention to detail

Time management

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Inside Sales Representative

Location: Houston, TX 77073 (on-site)
Compensation: $60,000 base salary, uncapped monthly commission
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Commission: 1.5% of job-level gross profit, paid monthly and uncapped

The Opportunity

We are looking for an Inside Sales Representative to join an established company specializing in HDPE pipe systems and related industrial products and services.

This is a hands‑on, customer‑focused sales role where you'll work closely with the Outside Sales team to support existing customers, prepare quotes, process orders, and identify opportunities to grow business.

The ideal person will enjoy building customer relationships, solving problems, and managing multiple priorities in a fast‑paced environment. You'll be involved in everything from helping customers find the right products and pricing to coordinating orders, communicating with vendors, and making sure customers receive what they need.

This position offers a $60,000 base salary plus uncapped monthly commission, providing additional earning potential for someone who enjoys sales and takes ownership of their work.

Why They're Hiring

The company has an immediate opening within its Inside Sales team and is looking for someone who can step in and support its growing customer base.

Inside Sales plays an important role in keeping customer orders, quotes, and communication moving while supporting the Outside Sales Representatives in the field.

This person will help manage existing customer relationships, respond to incoming requests, identify new sales opportunities, and ensure orders are handled accurately and efficiently.

The company needs someone who is organized, responsive, detail‑oriented, and comfortable taking initiative without needing constant direction.

What You'll Do

You’ll partner closely with Outside Sales, customers, vendors, Accounting, Shipping, and Operations to support sales activity and keep customer orders moving from initial quote through delivery.

Your responsibilities will include:

• Promote the company’s HDPE pipe products and related services to existing and prospective customers.
• Prepare and process customer quotes accurately and efficiently.
• Follow up on outstanding quotes to identify opportunities and close sales.
• Support Outside Sales Representatives with customer accounts, pricing, quotes, and order information.
• Build and maintain relationships with customers to encourage repeat business and long‑term account retention.
• Identify new sales opportunities through existing customers, business directories, referrals, and other sources.
• Conduct outbound sales calls and prospect for new business.
• Identify opportunities to upsell additional products and services.
• Contact vendors to compare pricing, product availability, and lead times.
• Negotiate and coordinate with vendors to help secure competitive pricing.
• Process customer orders and purchase orders accurately and promptly.
• Coordinate with Accounting to establish new customer accounts and verify creditworthiness.
• Prepare rental paperwork and technical documentation as needed.
• Assist with simple drawings for in‑house fabrication projects.
• Process Material Test Reports (MTRs) and Certificates of Compliance (COCs) when requested by customers.
• Coordinate with the Shipping Department to ensure orders are shipped accurately and on time.
• Obtain freight quotes and schedule shipments with freight brokers.
• Track purchase orders, follow up on deliveries, and confirm direct shipments are received.
• Process completed technical jobs for invoicing.
• Resolve customer questions, order issues, and shipment concerns.
• Maintain accurate customer information, order details, and sales activity.

What They're Looking For

The biggest priority is finding someone who can manage customer relationships, handle detailed sales transactions, and keep multiple orders and projects moving without sacrificing accuracy.

The ideal candidate will have:

• High school diploma or GED required.
• Previous experience in inside sales, customer service, sales support, order processing, or a related role preferred.
• Experience with HDPE pipe, industrial products, piping systems, construction materials, or distribution is a plus.
• Proficiency in Microsoft Office.
• Strong math, data entry, grammar, and written communication skills.
• Excellent verbal communication and customer service skills.
• Ability to prepare accurate quotes, process orders, and manage detailed paperwork.
• Strong organizational and time‑management skills.
• Ability to manage multiple projects, customer requests, and changing priorities.
• Excellent attention to detail with a focus on preventing order errors and incorrect shipments.
• Strong problem‑solving skills and the ability to resolve customer concerns.
• Comfortable communicating with customers, vendors, and internal departments.
• A friendly, professional, and persistent approach to customer communication.
• Self‑motivated with the ability to work independently and take ownership of responsibilities.
• Ability to thrive in a fast‑paced sales environment.

Compensation & Commission Structure

The company offers a competitive compensation package with uncapped monthly commission potential.

• Base Salary: $60,000 annually.
• Commission Cap: None.

What Makes This Role Different

This isn't an inside sales position where you're simply answering phones and entering orders all day.

You’ll have the opportunity to build relationships with customers, identify new business, support technical product sales, and play an important role in the company’s overall sales success.

The position combines customer service, sales, purchasing coordination, and order management, giving you exposure to multiple parts of the business.

You’ll work directly with Outside Sales Representatives and other departments while helping customers navigate product availability, pricing, technical requirements, and delivery timelines.

With uncapped commission potential, this is a great fit for someone who enjoys working with customers, takes pride in getting the details right, and wants to be rewarded for contributing to sales growth.

Ref: #209-Rowland Houston