Inside Sales Representative

Talent Harbor; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Onsite in Baltimore

Job summary

Talent Harbor is seeking an Inside Sales Representative to support day-to-day customer needs while helping grow existing accounts. This role blends order management, customer service, product support, and proactive sales outreach, with 100% onsite work in Baltimore.

You’ll collaborate with customers, account managers, warehouse, purchasing, and delivery teams to ensure accurate orders and timely support, pursuing cross-sell opportunities and re-engaging inactive accounts to recover sales.

Qualifications

• 2+ years of experience in inside sales or related high-volume customer-facing roles.
• Experience in wholesale distribution or building supplies is preferred.
• Experience in a retail Pro Desk environment can be a strong fit.
• Comfortable working with ERP/order management systems (SAP, Epicor, Prophet 21, or similar).
• Proficient with Microsoft Office and highly organized with attention to detail.

Responsibilities

• Process web orders, customer POs, and trade counter requests in the ERP system.
• Provide product information, pricing, quotes, orders updates, and general support.
• Coordinate with warehouse, purchasing, and delivery to track shipments and resolve issues.
• Review account activity to re-engage inactive or declining accounts and recover sales.
• Identify cross-selling and upselling opportunities based on needs and purchasing patterns.
• Assist account managers with order processing and day-to-day requests.

Skills

Inside sales

Order processing

Customer service

ERP systems

Microsoft Office

Tools

SAP ERP

Epicor ERP

Prophet 21

Job description

Industry: Wholesale Distribution / Building Supplies & MRO

Compensation: $50,000–$60,000 Base Salary + Performance-Based Bonus

About the Opportunity

We’re looking for an Inside Sales Representative to support day-to-day customer needs while helping grow existing accounts. This role combines order management, customer service, product support, and proactive sales outreach.

You’ll work closely with customers, account managers, warehouse, purchasing, and delivery teams to make sure orders are processed accurately and customers receive the support they need.

Why Join the Team?

• Established & Stable: Join a well-established regional distributor with a strong reputation in its market.
• Competitive Compensation: $50,000–$60,000 base salary plus a performance-based bonus opportunity.
• Growth & Modernization: Be part of a business investing in technology, systems, and operational improvements.
• Local Role: 100% onsite in Baltimore with no travel required.

What You’ll Do

• Order Management: Process web orders, customer POs, and trade counter requests accurately through the company’s ERP system.
• Customer Support: Provide product information, pricing, quotes, order updates, and general support to property managers, contractors, and other customers.
• Order Coordination: Work closely with warehouse, purchasing, and delivery teams to track shipments, expedite urgent orders, and resolve order discrepancies.
• Account Re-Engagement: Review account activity to identify inactive or declining accounts and proactively reach out to re-engage customers and recover sales.
• Account Growth: Identify relevant cross-selling and upselling opportunities based on customer needs and purchasing patterns.
• Account Manager Support: Assist key account managers with order processing, customer requests, and day-to-day account needs.

What We’re Looking For

• 2+ years of experience in inside sales, order processing, trade counter sales, customer service, or a similar high-volume customer-facing role.
• Experience in wholesale distribution, building supplies, hardware, MRO, plumbing, electrical, or related products is preferred.
• Experience in a retail Pro Desk environment, such as Lowe’s or Home Depot, can also be a strong fit.
• Comfortable working with ERP or order management systems such as SAP, Epicor, Prophet 21, or similar platforms.
• Strong computer skills and proficiency with Microsoft Office.
• Highly organized and detail-oriented, with the ability to manage multiple priorities at once.
• Strong communication and customer service skills.
• Proactive and resourceful approach to solving customer and order-related issues.
• Comfortable making outbound calls and engaging customers when opportunities arise.